Thomas Whitmore
Dairy Queen Grill & Chill
Mascoutah
3
years of professional experience
Reliable Shift Leader with 2 years in Food Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Work History
Shift Lead
2 Years 7 Months- Supervised shift operations, ensuring smooth front-counter, drive-thru, and kitchen coordination.
- Monitored order accuracy, product quality, and ticket times during high-volume periods.
- Resolved guest concerns promptly, maintaining positive service experience and brand standards.
- Managed cash handling, drawer balances, and end-of-shift reconciliation procedures.
- Coordinated closing tasks, including sanitation, stock, and equipment readiness.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed store closing procedures and balanced tills.
Education
High School Diploma
- Completed AP course in US History, Psychology, World History, Pre-Calculus, Statistics
- 3.6 GPA
- Extracurricular Activities: Varsity Bowling Team 2026-2027, 2025-2026, 2024-2025.
- Extracurricular Activities: Junior Varsity Bowling Team 2023-2024
- Extracurricular Activities: Marching Band Member 2024-2025, 2023-2024
- Robotics Club Member
Skills
Customer service focus
Performance improvement
Coaching and mentoring
Positive attitude
Accomplishments
Eagle Scout presented in 2023.
Earned Athlete of the Week Recognition-Energy and Attitude, 2026
Timeline
Shift Lead
Dairy Queen Grill & Chill
03.2024 - CurrentRead More
Mascoutah High School
High School Diploma
Read More