Thomas Walrod
Lake in the Hills
Summary
Skilled Automotive Technician and Relocation Specialist with a proven track record at Huntley Auto Repair and Pivot Perfect. Excelled in enhancing customer satisfaction and implementing cost-saving strategies. Demonstrates exceptional attention to detail and a strong work ethic. Expert in engine repair and customer service, ensuring seamless transitions and high-quality outcomes in both automotive and relocation services.
Overview
22
22
years of professional experience
Work History
Automotive Technician
Huntley Auto Repair
11.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
Relocation Specialist
Pivot Perfect
05.2022 - 12.2025
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Implemented cost-saving measures within the company by streamlining operations and negotiating better rates with suppliers.
- Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
- Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
Relocation Specialist
Von Sydow's Moving & Storage Inc.
06.2004 - 10.2020
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Implemented cost-saving measures within the company by streamlining operations and negotiating better rates with suppliers.
- Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
- Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
- Managed all aspects of client relocations, ensuring a seamless transition and minimal disruption to their lives.
- Developed strong relationships with vendors and service providers, leading to improved services and cost savings for clients.
Education
High School Diploma -
Wheeling High School
Wheeling, IL05-1998
Skills
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Safety awareness
- Changing oil
- Valid Driver's license
- Hand and power tools
- Parts replacement
- Customer service
- Tire services
Timeline
Automotive Technician
Huntley Auto Repair
11.2024 - Current
Relocation Specialist
Pivot Perfect
05.2022 - 12.2025
Relocation Specialist
Von Sydow's Moving & Storage Inc.
06.2004 - 10.2020
High School Diploma -
Wheeling High School
Similar Profiles
Kaleb SiebertKaleb Siebert
Sales Manager at Station45 Auto Repair and Auto SalesSales Manager at Station45 Auto Repair and Auto Sales
Pablino Bingcola DegayPablino Bingcola Degay
Welding Fabricator at Jovanson Auto Supply and Auto Repair ShopWelding Fabricator at Jovanson Auto Supply and Auto Repair Shop
Ashly Monique TorresAshly Monique Torres
Manager Generalist at Quality Auto Electric & Complete Auto RepairManager Generalist at Quality Auto Electric & Complete Auto Repair