Thomas Sullivan

• Dispute resolution with external clients regarding detention billing.
• Review of company owned containers at inland ports and rail ramps for detention invoicing.
• Co-ordination with rail yards and internal intermodal departments regarding extension of container free time.
• Conduct presentations and follow-up guidance with employee user group on features of company CRM.

• Created reports to highlight vendor coverage as well as client satisfaction.
• Conducted trainings and presentations for handling data entry for specific clients.
• Reviewed snow vendor tickets for client violations (such as oversalting)
• Gathered location measurement and landscaping data for sales team's usage

Formerly – Overnight Operations Associate:

• Gathered ratings and feedback from clients on received facilities maintenance services.
• Dispatched technicians to client facilities for emergency services (such as board-ups for break-ins and plumbing issues for residential clients.)