Thomas Shafer
Fairbury
Summary
Dynamic and results-driven professional with proven experience in sales and customer service. Skilled at building strong client relationships, delivering tailored solutions, and creating positive customer experiences in both insurance and recreation industries. Adept at balancing sales goals with client needs, resolving issues with empathy and efficiency, and thriving in fast-paced, team-oriented environments. Brings adaptability, strong communication skills, and a commitment to professional growth and continuous learning.
Overview
10
10
years of professional experience
Work History
INSURANCE SALES
Ricardo Chavez-Balmaceda Farmers Insurance
11.2023 - Current
- Built and maintained long-term client relationships by delivering personalized solutions for auto, home, and commercial insurance needs.
- Provided high-quality service and support by addressing customer questions, resolving policy issues, and ensuring seamless claims processing.
- Proactively engaged in ongoing sales and product training to strengthen industry knowledge, sharpen selling skills, and consistently improve performance.
- Consistently met monthly sales goals through consultative selling and proactive follow-up
CUSTOMER SERVICE REPRESENTATIVE
VOLO Sports
05.2022 - 11.2023
- Assisted with registrations, scheduling, and transactions to support smooth league operations.
- Delivered friendly and knowledgeable support through phone and email, resolving customer issues promptly.
- Maintained high customer satisfaction by staying calm under pressure and diffusing tense situations effectively.
- Collaborated with team members to develop best practices for consistent customer service delivery.
LABORER
S & T Concrete
05.2022 - 05.2022
- Prepared and maintained sites for concrete projects.
- Assisted team members to complete tasks safely and efficiently.
ASSOCIATE
Dick's Sporting Goods
11.2018 - 03.2020
- Maintained friendly and professional customer interactions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Helped customers with product selection and purchases.
PERSONAL CARE ASSISTANT
Capodice Family
10.2018 - 12.2019
- Assisted with activities of daily living
- Supported with fun activities such as bowling, playing catch, video games, etc..
GROCERY BAGGER
Dave's Supermarket
08.2015 - 08.2018
- Provided outstanding customer service. Welcomed customers with a personable attitude and smile.
- Managed closing duties, including putting away produce and meat products.
- Helped to maintain a clean, organized store environment.
PAINTER/LABORER
City Of Fairbury
08.2015 - 08.2018
- Maintained the Water Works building and grounds by providing lawn care, cleaning services, and painting.
- Cooperated with fellow workers to accomplish tasks such as picking up brush, pouring concrete, cleaning out water filtering tanks.
- Planned work and determined appropriate tools and equipment.
CAMPUS DINING/EVENTS
Illinois State Catering
04.2018 - 05.2018
- Organized the layout for various events on campus grounds.
- Worked alongside team members to divide tasks, using strong communication skills to ensure effective use of time.
Education
Bachelor of Science - Nursing
Illinois State University
Normal, IL08-2022
Associate of Science - undefined
Heartland Community College
Normal, IL05.2019
Skills
- Working collaboratively
- Clear and professional communicator
- Upbeat and positive personality
- Multitasking and prioritization
- Sales and Cross-selling aptitude
- Dependable and Punctual
Timeline
INSURANCE SALES
Ricardo Chavez-Balmaceda Farmers Insurance
11.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
VOLO Sports
05.2022 - 11.2023
LABORER
S & T Concrete
05.2022 - 05.2022
ASSOCIATE
Dick's Sporting Goods
11.2018 - 03.2020
PERSONAL CARE ASSISTANT
Capodice Family
10.2018 - 12.2019
CAMPUS DINING/EVENTS
Illinois State Catering
04.2018 - 05.2018
GROCERY BAGGER
Dave's Supermarket
08.2015 - 08.2018
PAINTER/LABORER
City Of Fairbury
08.2015 - 08.2018
Associate of Science - undefined
Heartland Community College
Bachelor of Science - Nursing
Illinois State University
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