Thomas R. Antonson
Geneva
Summary
A highly adaptable individual bringing over 7 years of experience in direct customer facing roles in service, sales, and marketing in the hospitality and music industry. A motivated and dedicated worker willing to put in the effort and time needed to get the job done correctly.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Logistics Account Executive and Logistics Coordinator
Total Quality Logistics Inc.
08.2024 - Current
- Assisted in the daily management of a multimillion-dollar book of business
- Implemented organizational practices and the use of excel spreadsheets to keep operations in order
- Developed and maintained strong relationships with key clients, addressing their logistics needs and ensuring high levels of service
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Prospected new sales leads from directories, referrals and partners.
Restaurant Team Member
Wahlburgers
04.2021 - Current
- Generated repeat business by providing exceptional customer service
- Recorded meal selections and transactions in the point of service to deliver prompt service
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Website Consultant, Hospitality and Server
Onesti Entertainment Corporation
09.2017 - Current
- Server, Website Marketing Consultant, Hospitality Assistant & Box Office Attendant
- Developed and implemented effective strategies to grow website traffic and social media engagement.
- Trained newly hired employees on company policies and procedures
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Took and edited photographs to use in digital publications, websites and social media.
Resident Advisor and Classroom Advisor
Judson University RISE Program
04.2021 - 05.2024
- Collaborated with students and faculty, utilizing planning techniques to tailor academic plans according to individual goals
- Worked to ensure purposeful and meaningful participation for students at campus activities
- Provided continuous support as a qualified student advisor, offering guidance on academic, personal, and social matters
- Fostered a nurturing and supportive environment that encouraged personal growth and independence
- Collaborated with fellow staff and contributed to the development of innovative strategies for RISE Program improvement and effectiveness
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Sales Intern and Assistant
Chicago Marriott
05.2023 - 09.2023
- Built positive relationships with partners and clients throughout different departments in the hotel
- Organized sales and marketing efforts and events to draw business and clients
- Adapted systems to organize paperwork and communication with clients
- Engaged in mentorship opportunities with members of the sales team, receiving guidance on career development, sales tactics, and industry insights
- Supported sales team with organize events and client appreciation efforts
- Coordinated with various hotel departments to ensure optimal preparation for serving guests.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
Education
Bachelor of Arts - Marketing and Management with a Finance Minor and Certificates in Entrepreneurship and Social Media Marketing
Judson University
Elgin, IL05.2024
Skills
- Achieved Eagle Scout Rank
- Supportive and Committed Team Player
- Proficient in Identifying Customer Needs
- Experience in Social Media Strategy
- Positive Interpersonal Skills
- Digital Marketing Competency
- Effective Communication Skills
- Well Balanced Time Management Skills
- Organized and Detail-Oriented
- Promotional Material Development Experience
- Customer Focused Approach
- Dedicated Work Ethic
Timeline
Logistics Account Executive and Logistics Coordinator
Total Quality Logistics Inc.
08.2024 - Current
Sales Intern and Assistant
Chicago Marriott
05.2023 - 09.2023
Restaurant Team Member
Wahlburgers
04.2021 - Current
Resident Advisor and Classroom Advisor
Judson University RISE Program
04.2021 - 05.2024
Website Consultant, Hospitality and Server
Onesti Entertainment Corporation
09.2017 - Current
Bachelor of Arts - Marketing and Management with a Finance Minor and Certificates in Entrepreneurship and Social Media Marketing
Judson University
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