Thomas O'Malley
Niles
Summary
Dynamic Fulfillment Specialist at MDHearing with a proven track record in order fulfillment and team leadership. Achieved daily quotas while enhancing inventory accuracy and training new hires. Skilled in customer communication and problem-solving, I thrive in fast-paced environments, driving operational success and ensuring exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Fulfillment Specialist
MDHearing
Chicago
04.2021 - 11.2022
- Processed Hearing Aid sales at quota of 300 daily and accessories at 350 daily.
- Handled returns for Hearing Aids, achieving quota of 250 per day.
- Collaborated with manager on monthly inventory counts to ensure accuracy.
- Assigned team duties and quotas during manager's absence to maintain workflow.
- Trained new hires on all aspects of daily operations and responsibilities.
- Compiled and submitted daily reports on sales performance and fulfillment metrics.
Mobilizations Specialist
United States Army
Darein
02.2009 - 02.2015
- Coordinated personnel and critical time sensitive issues for four separate companies in preparation for deployment every three months
- Assisted in the creation of several databases to facilitate the flow and updating of vital information to improve mission capability
- Instructed superiors and subordinates on new systems used in mobilization
- Trained subordinate units on rules and regulations pertaining to Mobilization, and have responsibility for seeing that they are carried out including clarifying issues
- Conducted detailed research on military protocols and procedures.
- Assisted in training junior personnel on operational standards and practices.
- Facilitated communication between units to streamline operations and support missions.
Mortgage Processor
Chase Bank
Downers Grove
04.2012 - 04.2013
- Process Veteran Administration Interest Rate Reduction Refinance Loans
- Consistent Communication with borrower
- Review and correct documentation from Application
- Work with VA to update information and documentation for loan approval
Human Resources Specialist
US Army
Fort Hood
02.2007 - 02.2009
- Documented and oversaw accurate and timely processing of leave, finance and personnel actions, and awards
- Organized and took minutes for four promotion Boards
- Completed and submitted weekly and monthly personnel accountability, company status, metrics and operations reports
- Inspected four subordinate companies, and made changes resulting in a $10,000 annual savings
- Trained personnel on all financial and personnel documents
- Implemented personnel policies aligned with military regulations and best practices.
- Supported promotion boards by providing necessary documentation and resources.
Brigade Security Manager/Operations Clerk
200 Theater Distribution Brigade
Kaiserslautern
02.2005 - 02.2007
- Administered Brigade Security (S2) as a Specialist in the absence of Security Officer and Senior Enlisted while increasing processing of security clearances and checks for Brigade personnel and equipment
- Maintained and reformed the Brigade's Security Program in the absence of the Security Officer
- Established Security Clearance Tracker which increased available manpower for specific operations by 25%
- Inspected and tracked all the Brigade equipment and achieved 100% accountability
- Created an Operations Tracker, which streamlined notification to Brigade and subordinate units, and resulted in substantial savings
- Selected to be the Administrative Assistant to the 21st Theater Support Command's Chief of Staff
- Appointed as a member of the 21st Theater Support Command's Distinguished Ceremony Team
- Chosen to represent the 21st TSC to honor fallen soldiers on Memorial Day, 2006, in St. Avold, France
- Coordinated training sessions on emergency response and safety procedures.
- Conducted risk assessments to identify vulnerabilities in security operations.
- Managed access control systems to ensure authorized personnel entry only.
Teacher
Chicago Public Schools / Finkl Academy
01.2003 - 01.2004
- Taught Math; Science; Reading; Writing; Social Studies to 35 Seventh Grade students
Education
MS Degree - Information Systems, Business/Systems Analysis
DePaul University
Chicago, IL01.2017
BA Degree - History Major
Elmhurst College
Elmhurst, IL01.2003
Skills
- Order fulfillment
- Inventory management
- Customer communication
- Team leadership
- Operations coordination
- Problem solving
- Attention to detail
Awards
- Army Commendation Medal
- 2007
- 2009
- 2011
- Army Achievement Medal, 2006
- Army Good Conduct Medal, 2008
Timeline
Fulfillment Specialist
MDHearing
04.2021 - 11.2022
Mortgage Processor
Chase Bank
04.2012 - 04.2013
Mobilizations Specialist
United States Army
02.2009 - 02.2015
Human Resources Specialist
US Army
02.2007 - 02.2009
Brigade Security Manager/Operations Clerk
200 Theater Distribution Brigade
02.2005 - 02.2007
Teacher
Chicago Public Schools / Finkl Academy
01.2003 - 01.2004
MS Degree - Information Systems, Business/Systems Analysis
DePaul University
BA Degree - History Major
Elmhurst College