Thomas Michaelis
Wauconda
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Shipping Receiving position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Dock Coordinator
Uline
08.2023 - Current
- Coordinated dock operations to ensure timely unloading and loading of shipments.
- Managed communication between carriers and internal teams to optimize delivery schedules.
- Implemented process improvements, such as the Artwork Check-in form to enhance dock efficiency and accuracy.
- Trained staff on best practices for safety and operational protocols.
- Maintained cleanliness of the dock area, promoting a safe work environment for all employees.
- Communicated and coordinated with all departments to provide great customer service.
Inbound Stower /Outbound Warehouse Associate
Amazon Fresh
11.2020 - 08.2023
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of pallets for fast receiving.
- Batched outgoing packages for Amazon drivers.
- Upheld company standards for quality, performance and accuracy across outbound operations.
Manager
Panera Bread
07.2017 - 10.2020
- Maintained a zero opportunity food cost as Product Manager.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed locations and monitored shift changes to uphold business success.
General Manager
Meatheads Burgers And Fries
06.2016 - 07.2017
- Led a busy family based business with a high level of Integrity and Cleanliness.
- Trained new employees on proper systems and customer service standards.
- Scheduled employees for shifts in Aloha Systems which managed labor in half hour increments.
- Interacted well with customers to build connections.
- Assisted in recruiting, hiring and training of team members.
Manager
Corner Bakery Cafe
06.2008 - 06.2016
- Achieved budgeted results in labor and food cost.
- Guided staff successfully through numerous marketing window rollouts.
- Exceeded the goal in guest satisfaction consistently by encouraging customer surveys.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Caribou Coffee
06.2006 - 06.2008
- Trained new Managers in Training to the district.
- Highest retail coffee bean sales in the district, 30% over budget.
- Instructed new shift supervisors to train at other locations.
- Interacted well with customers to build connections.
- Assisted in recruiting, hiring and training of team members.
General Manager
Potbelly Sandwich Works
09.2004 - 05.2006
- Led orchestration of new store opening.
- Flexibility and willingly assisted other stores in emergency situations.
- Received 100% secret shopper score.
- Engaged in recruiting, hiring and training of team members to maintain a high level of customer service at the new location.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin - Stout
Menomonie, WISkills
- Decision-Making
- Teamwork and Collaboration
- Organization and Time Management
- Multitasking Abilities
Timeline
Dock Coordinator
Uline
08.2023 - Current
Inbound Stower /Outbound Warehouse Associate
Amazon Fresh
11.2020 - 08.2023
Manager
Panera Bread
07.2017 - 10.2020
General Manager
Meatheads Burgers And Fries
06.2016 - 07.2017
Manager
Corner Bakery Cafe
06.2008 - 06.2016
General Manager
Caribou Coffee
06.2006 - 06.2008
General Manager
Potbelly Sandwich Works
09.2004 - 05.2006
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin - Stout
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