Thomas Kell
Herrin
Summary
Detail-Oriented Service Advisor experienced in coordinating service appointments and resolving customer complaints. Enhanced customer satisfaction through effective communication and meticulous attention to detail. Focused on delivering improved customer experiences and optimizing service processes.
Overview
16
16
years of professional experience
Work History
Service Advisor
Ike Honda
Marion, IL
07.2023 - Current
- Assisted customers in understanding service options and pricing for vehicle maintenance.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Communicated with technicians to relay customer concerns and service needs accurately.
- Maintained detailed records of services performed and customer interactions for follow-up purposes.
Floor Supervisor
Continental Tire
Mt Vernon Il
10.2015 - 07.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on production processes and equipment usage.
- Implemented workflow improvements, enhancing efficiency in tire production.
- Coordinated shift schedules to optimize labor resources and meet production goals.
- Monitored inventory levels, facilitating timely replenishment of materials and supplies.
- Enforced compliance with company policies, promoting a culture of safety and accountability.
Passenger Tire Builder
Continental Tire
Mt Vernon, IL
10.2010 - 10.2015
- Operated tire building machinery to assemble components efficiently.
- Ensured adherence to quality standards during production processes.
- Conducted routine maintenance on equipment to minimize downtime.
- Collaborated with team members to optimize workflow and improve output.
Education
High School Diploma -
Cobden High School
CobdenSkills
- Automotive knowledge
- Service scheduling
- Service estimates
- Customer complaint management
- Resolution skills
- Attention to detail
- Customer service
- Multitasking
- Excellent communication
- Computer skills
- Strong work ethic
Timeline
Service Advisor
Ike Honda
07.2023 - Current
Floor Supervisor
Continental Tire
10.2015 - 07.2023
Passenger Tire Builder
Continental Tire
10.2010 - 10.2015
High School Diploma -
Cobden High School