Thomas Doyle
Bridgeview,IL
Summary
Professional with strong experience in fast-paced environments, prepared for FC Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Proficient in inventory management, logistics coordination, and safety protocols.
Highly accomplished and technically sophisticated Information Technology professional, equipped with six years of experience in technical project management, system analysis, network operations, and help desk support, complemented with proven track record of success in directing local and wide area computer network department and staff. Possess stellar qualifications in all facets of project life cycle development, from initial analysis and conceptual design through implementation, quality review, and enhancement to optimize operational efficiencies and improve business and IT operations.
Overview
17
17
years of professional experience
Work History
FC Associate
Amazon
06.2023 - Current
- Followed procedures at all times for personal and team safety.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained compliance with company safety policies and called violations to attention of management.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Transported merchandise pallets to move in warehouse.3
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Established administrative work procedures to track staff's daily tasks.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Help Desk Technician
CSRA Technology
08.2018 - 02.2020
- Provided basic end-user troubleshooting and desktop support.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
IT Support/Tablet Technician
TEKSystems/General Dynamics
05.2016 - 04.2017
- Provide leadership for the team, project and equipment management in the responsibility and accountability of property/asset implementation
- Execute maintenance and administration of10 million dollars’ worth of equipment in a pilot program for mobile device execution, administration and management with limited network resources
- Mobile Device Management - Configured and deployed tablets with Airwatch mobile device management platform
- Created, tested, and deployed profiles and applications for use on the MDM platform
- Built out iOS Caching Server solution to provide iOS and App updates
- QA tested software in a UAT environment to eliminate compatibility problems
- Integrated and deployed Apple’s Device Enrollment Program into the mobile device management platform
- Caching Server designed to provide updates on a wide area network to thousands of concurrent devices
- Developed and implemented project for large scale upgrade of Apple iPads to latest operating system
- Worked with vendors to recognize and resolve issues with multi-function devices
- Undertook project for alternative mobile tablet deployment
- Developed and implemented volume licensing issuance and standard
- Configured Cradlepoint routers in a4G environment and as a proxy on a Comcast network
- Performs tablet configurations on various OS including: iOS, Windows8.1, Windows10, and Android
United States Army Reserves
10.2014 - 11.2016
- Documented all server and network problems and other unusual events in detail
- Upgraded and expanded network systems and their components
- Communicated with vendors to resolve network outages and periods of reduced performance
- Monitored system logs monthly for all company computers and devices to maximize uptime
- Supported users with hardware, software configuration/installation and network issues
- Reviewed disciplinary and other adverse actions and made recommendations
Nodal Network Systems Operator
United States Army, Sergeant
06.2008 - 10.2014
- Monitored500 companywide trouble ticket queues
- Reviewed logs weekly for all networking devices for unresolved abnormalities and problems
- Documented all server and network problems and other unusual events in detail
- Troubleshot and maintained networking devices and infrastructure across the enterprise
- Monitored system logs monthly for all company computers and devices to maximize uptime
- Completed remote repairs involving software solutions and hardware repairs
- Implemented and maintained Cisco ASA Firewalls, Cisco3560 and3750 series switches Cisco MCS7800 Series Media Convergence Call Manager and security appliances
- Cisco3560 and3750 series switches, Cisco3725 Tier1 and Tier2 routers Cisco MCS7800 Series Media Convergence
- Built and installed firmware for20 Cisco3560 Switches and installed into racks
- Meticulously led the execution of more than $5 Million dollars in IT / tactical equipment, which resulted in significant improvement of organization's data/voice availability
- Communicated with vendors to resolve network outages and periods of reduced performance
- Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption
- Defined security requirements for computer systems, including mainframe, workstations and personal computers
- Served as custodian of classified documents
- Surveyed and analyzed terrain to determine optimum equipment placement and use
- Operated and maintained field communications equipment under hazardous conditions
- Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP, OSPF & BGP
- Trained new employees and created knowledge base documents to distribute to users and co-workers
- Supported users with hardware, software configuration/installation and network issues
Education
GED -
Moraine Valley Community College
Palos Park, ILSkills
- MDM Management
- Operating Systems: Cisco IOS, Windows Server2003/2000/NT and Workstation98/XP/2000
- LAN and WAN Configuration and Management
- Firmware upgrades
- Antivirus/Antimalware/Spam protection
- Active Directory Management
- Group Policy Security Management
- Access Point Configuration and Management
- Hardware Performance Analysis
- Security Audits
- VPN Configuration and Management
- Remote Access Support
- Personnel management
- Communication
- Windows Server
- Blueprints/Technical Diagrams
- Electronic Device/System Installation/Repair
- Instructional Design
- Integrated Electronic Systems
- Logistics Support
- Process Analysis and Improvement
- Warehouse safety
- Packing efficiency
- Barcode scanning
- Time management
- Shipment preparation
- Workload prioritization
- Pallet jack usage
- Mentoring and training
- Data entry
Timeline
FC Associate
Amazon
06.2023 - Current
Help Desk Technician
CSRA Technology
08.2018 - 02.2020
IT Support/Tablet Technician
TEKSystems/General Dynamics
05.2016 - 04.2017
United States Army Reserves
10.2014 - 11.2016
Nodal Network Systems Operator
United States Army, Sergeant
06.2008 - 10.2014
GED -
Moraine Valley Community College
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