Thomas Dattalo

Achieved proficiency with a menu of over 120 different tropical cocktails in order to best help customers select something to their tastes.

Familiarized self with Toast to both get through shifts without a hitch as well as assist newer hires whenever they would encounter issues.

Sharpened customer service skills via smoothing things over when customers would at times grow frustrated as a result of high traffic days.

Internalized the flow of service and learned how to juggle multiple tasks at once effectively.

Further honed already existing communication skills with both managers and co-workers alike in order to keep the service machine well oiled and operational.

Developed rapport with our regulars and refined social skills by engaging with customers in conversation enthusiastically and often.

Learned the signs of client intoxication in order to serve responsibly and avoid company liability.

Maintained employment at a position with a very high turnover rate.

• Supported our lead veterinarian by restraining and lifting hundreds of often combative dogs and cats up to 90 pounds.
• Prepared prescription medication and explained treatment in detail to clients.
• Monitored patients while they were under anesthetics, checked the vitals of patients at the beginning of the visit, and aided the doctors with physical examinations.
• Alleviated tensions between clients and staff within the high stress environment of a walk-in animal hospital.
• Built rapport with our clientele and provided them with medical information when prompted.
• Assisted the doctor with euthanasia as well as comforted patients on a regular basis.
• Safely disposed of hazardous materials including, but not limited to: blood vials, used syringes, fecal samples, etc.

• Supervised over fifteen large dogs in a play yard, ensuring that they didn't get into any fights, quickly catching and correcting bad behavior, and giving them the attention they needed in order to enjoy their playtime.
• Built relationships with our clientele, creating more than just a work-customer relationship with our patrons.
• Sanitized the facility's play yards, dog rooms, and lobby.
• Fed and gave water to a large group of dogs on a daily basis.

• Transported patients via carts throughout one of the largest hospitals in Chicago.
• Walked an average of seven miles a day while transporting, and memorized the locations of numerous rooms and treatment centers.
• Safely disposed of hazardous materials including: blood vials, used syringes, fecal samples, etc.
• Engaged in conversation and built relationships with patients while transporting them in order to ease their nerves and take their mind off their health concerns.
• Maintained composure in an oftentimes hectic and distressing work environment.