Thomas Cutinello
Joliet
Summary
Accomplished manager with expertise in operations management and customer service. Proven track record in enhancing customer satisfaction and optimizing staffing. Skilled in event planning and staff development, securing a contract with Live Nation. Adept at inventory control and menu design, driving efficiency and excellence in service delivery.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Front of House Manager
Maggianos Little Italy
Naperville
07.2023 - Current
- Oversaw daily front-of-house operations to ensure seamless guest experiences from arrival to departure.
- Led training initiatives for servers and hosts, cultivating a culture of teamwork and service excellence.
- Managed scheduling and labor costs, optimizing staffing in alignment with volume and events.
- Developed and implemented service standards that enhanced customer satisfaction scores.
- Collaborated with kitchen staff to ensure timely food delivery while adhering to quality standards.
- Resolved customer inquiries promptly to guarantee positive dining experiences.
- Monitored inventory levels for dining supplies, coordinating with suppliers to maintain adequate stock.
Owner/Manager
BaByQ’s Food Truck and Pit Stop
04.2014 - Current
- Oversee daily operations, managing a team through hiring, training, and performance monitoring.
- Build and maintain supplier relationships for food, supplies, and equipment.
- Coordinate events, managing logistics for gatherings of over 1,000 people.
- Secured a contract with Live Nation as the sole BBQ vendor for Hollywood Casino Summer Event.
- Design menus and establish competitive pricing while ensuring compliance with safety and sanitation regulations.
- Hold Food Safety Manager Certification.
Kitchen Manager
Texas Roadhouse
Tinley Park
01.2022 - 07.2023
- Ensure smooth kitchen operations through efficient food preparation and timely service.
- Maintain food quality by cooking to order and monitoring waste and inventory levels.
- Train and develop crew members to foster teamwork and efficiency.
- Create staff schedules and perform sales forecasting to optimize staffing levels.
- Adjust production and ordering levels based on sales performance and P&L analysis.
Bartender/Manager
McBrides
Plainfield
07.2013 - 01.2017
- Provided timely and friendly service to guests, while ensuring accuracy in orders.
- Managed cash handling and daily deposits, serving as acting manager in the absence of the general manager.
- Coordinated with staff to maintain a safe and welcoming environment, effectively handling customer concerns.
- Implemented inventory control measures to reduce waste and manage costs effectively.
- Trained new staff on service protocols and beverage preparation, enhancing team efficiency and guest satisfaction.
Bartender
Samy’s Bar
07.2009 - 06.2013
- Served beverages to 500-600 patrons nightly, ensuring a clean and organized bar.
- Fostered a safe environment by regulating alcohol consumption and de-escalating conflicts.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL06-2004
Skills
- Customer service and support
- Staff training and development
- Inventory control
- Event planning and coordination
- Menu design and development
- Operations management
Attributes
- Effective Communicator, Clear communicator with strong organizational skills, adept at working collaboratively in team settings.
- Results-Driven, Committed to excellence in my field, with a quick adaptability to new procedures and problem-solving skills under pressure.
- Operational Oversight, Experienced in day-to-day operations with a focus on employee management and high workload efficiency.
- Customer Service Focus, Exceptional attention to detail with a positive attitude, ensuring excellent customer experiences.
Certification
Managers Food Sanitation License
Websites
Timeline
Front of House Manager
Maggianos Little Italy
07.2023 - Current
Kitchen Manager
Texas Roadhouse
01.2022 - 07.2023
Owner/Manager
BaByQ’s Food Truck and Pit Stop
04.2014 - Current
Bartender/Manager
McBrides
07.2013 - 01.2017
Bartender
Samy’s Bar
07.2009 - 06.2013
High School Diploma -
Plainfield South High School