Thomas Caruso
Plainfield,IL
Summary
Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Overview
11
11
years of professional experience
Work History
Police Officer
Village Of Westmont
Westmont, IL
04.2024 - Current
- Responded to emergency calls, providing timely assistance and intervention in critical situations.
- Enforced traffic laws, ensuring public safety and compliance with regulations.
- Conducted routine patrols, maintaining visibility and deterring criminal activity within assigned areas.
- Investigated incidents, gathering evidence and documenting findings for legal proceedings.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Police Services Representative
Wheaton Police Department
04.2023 - 04.2024
- Utilize computer databases to access and update records
- Perform administrative duties such as filing reports and completing paperwork
- Monitor radio communications and dispatch appropriate personnel to respond to calls
- Provide customer service assistance to citizens in need of police services
- Maintained a high level of professionalism in all interactions with the public
Community Service Officer
Wheaton Police Department
05.2022 - 04.2023
- Responded to emergency and nonemergency calls from citizens
- Monitored and patrolled assigned areas, ensuring safety and order within the community
- Responded to calls and complaints from citizens regarding safety concerns, noise disturbances, and other community related issues
- Issued citations for violations of city ordinances
- Participated in community events to build relationships and inform citizens of city services
Dog Waste Specialist
Doo Care
11.2022 - 03.2023
- Executed daily maintenance of all dog waste removal services in assigned area
- Diligently performed detailed, thorough cleanup of pet waste in designated areas, such as parks, yards, and petfriendly residential neighborhoods
- Utilized a variety of equipment, such as shovels, rakes, and bags, to collect and dispose of pet waste
Uber Eats Delivery Driver
Uber Eats
11.2019 - 11.2022
- Delivered food orders to customers using Uber Eats platform
- Communicated with restaurant staff regarding orders and delivery status
- Ensured food orders were accurate and ontime
- Utilized GPS technology to navigate to customer locations and remain on schedule
Restaurant Manager
Reserve 22
10.2019 - 07.2021
- Managed day to day operations of a high volume, upscale restaurant, overseeing a team of 30+ employees
- Developed and implemented standard operating procedures for all restaurant staff, resulting in increased efficiency and customer satisfaction
- Monitored staff performance and provided coaching and feedback to ensure consistency in customer service delivery
- Analyzed and monitored financial data to maximize profitability
Restaurant Supervisor
Reserve 22
08.2019 - 10.2019
- Provided direction and support to staff to ensure high levels of customer service
- Monitored staff performance and provided feedback to ensure standards were met
- Developed and implemented training programs for new staff
- Responded to customer inquiries and complaints in a timely manner
- Assisted in interviewing, hiring and onboarding of new staff
- Coordinated daily schedules and shifts for staff
Restaurant Manager
Lucille at Drury Lane
03.2019 - 08.2019
- Developed a comprehensive training program to ensure all staff members were uptodate on restaurant policies and procedures
- Monitored and maintained the restaurant’s sanitation and safety standards
- Oversaw daily operations of a highend restaurant with a staff of more than 25 employees
Restaurant Supervisor
Reserve 22
01.2018 - 03.2019
- Ensured customer satisfaction by resolving customer issues quickly and professionally
- Provided hands on training to employees on food preparation, customer service and safety protocols
- Assisted in the recruitment and interviewing of new restaurant staff
- Maintained compliance with all food safety regulations and procedures
- Created and enforced restaurant policies and procedures to ensure a consistent atmosphere
Restaurant Server
Reserve 22
07.2017 - 01.2018
- Greeted and seated customers upon arrival, providing menus and answering questions
- Followed all safety and sanitation guidelines, ensuring compliance with health codes
- Delivered food and beverages to tables in a timely and efficient manner
- Processed cash and credit card payments, providing accurate change and receipts
- Ensured customer satisfaction by providing prompt and courteous service
- Collaborated with other servers, kitchen staff, and management to maintain efficient operations
Restaurant Server
Carlucci
05.2017 - 07.2017
- Maintained knowledge of menu items and daily specials
- Accurately and efficiently took orders and relayed them to kitchen staff
- Quickly and efficiently served food to customers
- Collected payments and accurately processed cash and credit card transactions
Restaurant Server
Pizza Barra
07.2016 - 05.2017
- Welcomed guests to the restaurant and provided them with menus
- Took orders and served food and drinks in a timely manner
- Followed food safety standards and regulations
- Processed payments and provided change as needed
Cashier/Stocker
Pete’s Fresh Market
10.2014 - 04.2016
- Stocked shelves and ensured displays were attractive and products were correctly priced.
- Greeted customers and provided helpful information about merchandise.
- Balanced cash drawers and provided change for customers.
- Assisted customers in locating products.
Education
Montini Catholic High School
Lombard, Illinois12.2013
High School Diploma -
Holy Family Homeschool
Lombard, IL05-2015
Criminal Justice
College of Dupage
Glen Ellyn, ILTimeline
Police Officer
Village Of Westmont
04.2024 - Current
Police Services Representative
Wheaton Police Department
04.2023 - 04.2024
Dog Waste Specialist
Doo Care
11.2022 - 03.2023
Community Service Officer
Wheaton Police Department
05.2022 - 04.2023
Uber Eats Delivery Driver
Uber Eats
11.2019 - 11.2022
Restaurant Manager
Reserve 22
10.2019 - 07.2021
Restaurant Supervisor
Reserve 22
08.2019 - 10.2019
Restaurant Manager
Lucille at Drury Lane
03.2019 - 08.2019
Restaurant Supervisor
Reserve 22
01.2018 - 03.2019
Restaurant Server
Reserve 22
07.2017 - 01.2018
Restaurant Server
Carlucci
05.2017 - 07.2017
Restaurant Server
Pizza Barra
07.2016 - 05.2017
Cashier/Stocker
Pete’s Fresh Market
10.2014 - 04.2016
Montini Catholic High School
High School Diploma -
Holy Family Homeschool
Criminal Justice
College of Dupage