Thomas Abt
Aurora
Summary
Dedicated professional seeking a challenging position that leverages extensive knowledge and diverse experience in a dynamic, team-oriented environment. Committed to delivering innovative solutions and fostering collaboration to drive organizational success. Proven ability to adapt and thrive in fast-paced settings while maintaining a focus on achieving results. Eager to contribute a strong work ethic and passion for continuous improvement to a forward-thinking team.
Overview
15
15
years of professional experience
Work History
Senior Customer Care Tax Expert
Toast
Remote
09.2022 - Current
- Achieved timely resolution of client tax notices, improving client satisfaction.
Executed precise tax filing submissions, ensuring compliance and accuracy.
Facilitated teamwork across departments to successfully meet diverse client requirements. - Facilitated new employee training.
- Led continuous improvement meetings weekly.
- Led one on one employee improvement mentoring.
Customer Care Specialist II
Toast
11.2021 - 09.2022
- Led efforts to consistently meet or exceed team objectives on case completion. Partnered with cross-functional teams to ensure timely and accurate payroll processing for clients. Maintained high customer satisfaction scores through effective service delivery.
Kitchen Manager
OSI Industries, LLC
01.2018 - 01.2021
- Created weekly café menus while supporting food production and ensuring quality standards. Managed costs, maintained budgets, and assisted in inventory organization. Facilitated hiring, training, and staff recognition as needed. Collaborated with corporate teams to support the introduction of new products and recipes.
Executive Chef
iPic Theaters
01.2011 - 01.2015
- Led team of 25 cooks and food runners in daily operations. Created schedules and drafted job descriptions for team members. Developed cost reduction procedures that decreased labor expenses.
Education
Bachelor of Science - Technical Management
DeVry University
01-2017
Associate, Applied Science -
Cooking And Hospitality Institute of Chicago
01-2003
Skills
- Customer Service
- Experience with Salesforce, Master Tax, Excel, Word, Gmail
- Exceptional verbal and written communication skills
- Ability to maintain professionalism in a fast-paced work environment
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Payroll processing
ABOUT ME
Experienced professional that has worked at several high volume fast paced businesses who is passionate about making people happy.
Timeline
Senior Customer Care Tax Expert
Toast
09.2022 - Current
Customer Care Specialist II
Toast
11.2021 - 09.2022
Kitchen Manager
OSI Industries, LLC
01.2018 - 01.2021
Executive Chef
iPic Theaters
01.2011 - 01.2015
Bachelor of Science - Technical Management
DeVry University
Associate, Applied Science -
Cooking And Hospitality Institute of Chicago