Summary
Overview
Work History
Education
Skills
Timeline
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Thida MacKinnon

Aurora

Summary

Dynamic Patient Financial Advocate with a proven track record at Firstsource Solutions, excelling in financial counseling and patient advocacy. Expert in navigating complex medical insurance processes, enhancing patient trust through compassionate support. Strong problem-solving skills and a commitment to compliance ensure positive financial outcomes for patients facing medical expenses.

Overview

25
25
years of professional experience

Work History

Patient Financial Advocate

Firstsource Solutions
10.2023 - Current
  • Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
  • Bridged communication gaps between patients, providers, and payers to foster a collaborative environment focused on achieving positive financial outcomes.
  • Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
  • Manage the process of aiding patients and their representatives with securing Illinois Medicaid applications
  • Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.

Claims Analyst

Blue Cross Blue Shield of Illinois/Texas
06.2019 - 03.2023
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
  • Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
  • Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
  • Examined claims forms and other records to determine insurance coverage.

IT Technical Supervisor

MEDITECH
10.2000 - 03.2022
  • Enhanced system performance by implementing effective IT infrastructure upgrades and maintenance.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex IT challenges.
  • Developed comprehensive training programs to expand team knowledge in new technologies and software applications.
  • Coordinated the deployment of new software applications while minimizing disruptions to daily operations.
  • Mentored junior staff members, fostering a supportive environment that encouraged professional growth and skill development.

Education

Biology/Chemistry

Providence College
Providence, RI
05-1998

Skills

  • Healthcare industry
  • Financial counseling
  • Patient advocacy
  • Medical terminology
  • Project management
  • Teamwork
  • Problem-solving
  • Time management
  • Medical insurance
  • Verbal and written communication
  • Insurance verification

Timeline

Patient Financial Advocate

Firstsource Solutions
10.2023 - Current

Claims Analyst

Blue Cross Blue Shield of Illinois/Texas
06.2019 - 03.2023

IT Technical Supervisor

MEDITECH
10.2000 - 03.2022

Biology/Chemistry

Providence College

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Thida MacKinnon