Theresa M. Crews
Grayslake
Summary
Dedicated Head Teller with proven expertise in team leadership, cash management, and operational compliance. Skilled in training and mentoring staff to maintain accuracy, security, and exceptional customer service. Recognized for improving team efficiency and client satisfaction through a hands-on, organized approach. Highly motivated and adaptable, with a strong work ethic and ability to perform effectively both independently and within a team.
Overview
36
36
years of professional experience
Work History
Head Teller
Hoyne Savings
Wheeling, IL
02.2011 - 03.2026
- Supervised daily cash transactions & maintained accurate cash drawer balances
- Ensured compliance with banking and regulations and internal policies consistently
- Monitored & reported suspicious activities to maintain security protocols
- Assisted customers with account inquiries & transaction requests promptly
- Assisted in training new tellers on operational procedures, policies, & regulations
- Maintained confidentiality of customer accounts by adhering to security procedures
- Processed night deposits that were dropped off previous night
- Processed ATM deposits
- Followed rules & regulations of the FDIC
Senior Customer Service Representative
Fifth Third Bank
Gurnee, IL
04.2000 - 03.2010
- Processed check cashing and deposits
- Engaged in multiple cash-customer transactions on a daily basis
- Maintained and responsible for own cash drawer
- Balanced cash drawer on a daily basis
- Processed night deposits that were dropped off previous night
- Processed ATM deposits
- Followed rules and regulations of the FDIC
- Cross selling of 5th/3rd products to clients based on needs or money in account
- Ran a RBU Machine
- Performed other duties as assigned
Customer Service Associate
Old Kent Bank
Gurnee, IL
10.1998 - 04.2000
- Processed check cashing and deposits
- Engaged in multiple cash-customer transactions on a daily basis
- Maintained and responsible for own cash drawer
- Balanced cash drawer on a daily basis
- Processed night deposits that were dropped off previous night
- Processed ATM deposits
- Followed rules and regulations of the FDIC
- Performed other duties as assigned
Customer Service Associate
Success National Bank
Libertyville, IL
10.1998 - 10.1999
- Processed check cashing and deposits
- Engaged in multiple cash-customer transactions on a daily basis
- Maintained and responsible for own cash drawer
- Balanced cash drawer on a daily basis
- Processed night deposits that were dropped off previous night
- Processed ATM deposits
- Followed rules and regulations of the FDIC
- Performed other duties as assigned
Customer Service Associate
Grand National Bank
Waukegan, IL
10.1996 - 10.1998
- Processed check cashing and deposits
- Engaged in multiple cash-customer transactions on a daily basis
- Maintained and responsible for own cash drawer
- Balanced cash drawer on a daily basis
- Processed night deposits that were dropped off previous night
- Processed ATM deposits
- Followed rules and regulations of the FDIC
- Performed other duties as assigned
Firstar Bank
Customer Service Represenative
Mundelein, IL
07.1993 - 10.1996
- Processed check cashing and deposits
- Engaged in multiple cash-customer transactions on a daily basis
- Maintained and responsible for own cash drawer
- Balanced cash drawer on a daily basis
- Processed night deposits that were dropped off previous night
- Processed ATM deposits
- Followed rules and regulations of the FDIC
- Performed other duties as assigned
Assistant Manager
Chandlers
Highland Park, IL
08.1990 - 07.1993
Education
High School Diploma -
Adlai E Stevenson High School
LincolnshireSkills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Staff training and development
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
- Teller support
- Quality control
- Bank secrecy act
- Cash drawer balancing
- Workflow optimization
- Banking software proficiency
- Policy adherence
- 10-key data entry
- Financial product sales
- Currency exchange
- Cross-selling techniques
- ATM servicing
Timeline
Head Teller
Hoyne Savings
02.2011 - 03.2026
Senior Customer Service Representative
Fifth Third Bank
04.2000 - 03.2010
Customer Service Associate
Old Kent Bank
10.1998 - 04.2000
Customer Service Associate
Success National Bank
10.1998 - 10.1999
Customer Service Associate
Grand National Bank
10.1996 - 10.1998
Firstar Bank
Customer Service Represenative
07.1993 - 10.1996
Assistant Manager
Chandlers
08.1990 - 07.1993
High School Diploma -
Adlai E Stevenson High School