Theresa Williams
Macon
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
23
23
years of professional experience
Work History
Community Manager
Strategic Management Partners/ Asset Living
04.2023 - 04.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Community Manager
Strategic Management Partners
08.2022 - 08.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Multi-Site Manager
Meridian Management Inc
11.2019 - 12.2021
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Collected and maintained careful records of rental payments.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Property Manager
Greens@Hillcrest
06.2017 - 10.2018
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
Senior Manager
Strategic Manager Partners
05.2011 - 02.2016
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Boosted team morale and overall revenues by creating and implementing sales contests.
Assistant Director
Girls Inc. of Greater Atlanta
05.2009 - 05.2012
- Oriented, trained, and directed staff to achieve objectives.
- Mentored new employees on industry practices and business operations.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Created and enforced processes to boost company productivity.
- Monitored students academic progress, mental health and sociability through ongoing individual assessments.
- Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
Property Operations Manager
Lincoln Property Management
02.2002 - 11.2005
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Oversaw maintenance, appearance and performance of company vehicles.
Senior Leasing Consultant
Lincoln Property Management
02.2001 - 05.2002
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
Skills
Yardi, OneSite,AppFolio
Timeline
Community Manager
Strategic Management Partners/ Asset Living
04.2023 - 04.2024
Community Manager
Strategic Management Partners
08.2022 - 08.2023
Multi-Site Manager
Meridian Management Inc
11.2019 - 12.2021
Property Manager
Greens@Hillcrest
06.2017 - 10.2018
Senior Manager
Strategic Manager Partners
05.2011 - 02.2016
Assistant Director
Girls Inc. of Greater Atlanta
05.2009 - 05.2012
Property Operations Manager
Lincoln Property Management
02.2002 - 11.2005
Senior Leasing Consultant
Lincoln Property Management
02.2001 - 05.2002
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