Theresa Strizak
Weil Foot & Ankle Institute
BUFFALO GROVE
27
years of professional experience
Dedicated Patient Service Representative with strong skills in customer service, HIPAA compliance, and insurance verification. Committed to enhancing patient satisfaction and operational efficiency through attention to detail and conflict resolution.
Work History
Patient Service Representative
26 Years 8 Months- Facilitated patient scheduling and appointment confirmations to enhance operational efficiency.
- Managed patient inquiries and resolved concerns, ensuring high levels of satisfaction.
- Processed insurance verifications and coordinated benefits for optimal patient support.
- Collaborated with clinical staff to streamline communication and improve service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Education
No Degree - High School Teaching
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Punctual and hardworking
Attention to detail
Patient confidentiality
Medical terminology
Data entry proficiency
Conflict resolution
Reception management
Patient education
Interpreting physician orders
Phone etiquette
Patient interviewing skills
Timeline
Patient Service Representative
Weil Foot & Ankle Institute
09.1999 - 05.2026Read More
Chicago Teachers College
No Degree from High School Teaching
Read More