Theresa Jordan
Bloomington
Summary
Results-oriented customer service professional specializing in occupational health and safety, recognized for exceptional productivity and efficiency in task execution. Proficient in risk assessment, regulatory compliance, and emergency response planning, with a proven track record of enhancing safety protocols while aligning with organizational goals. Strong communication, problem-solving, and teamwork skills support effective collaboration across departments. Aiming to leverage expertise to further strengthen workplace safety initiatives.
Overview
8
8
years of professional experience
Work History
Health and Safety Administrator
First Onsite Restoration
01.2022 - Current
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Facilitated team meetings between supervisors and managers to discuss best practices for safety measures.
- Maintained accurate records of all health and safety related documents such as accident investigation reports, hazard assessments.
- Monitored employee adherence to established safety protocols.
- Tracked progress towards completion of corrective actions identified by audit findings or other sources.
- Maintained and updated emergency response plans or procedures.
- Maintained filing system for important documents such as contracts and invoices.
- Maintained positive working relationship with fellow staff and management.
- Assisted in the development of new administrative systems, procedures and policies.
Delivery Experience/Head Customer Service Manager
Buy Sod/SodStar
Pinehurst
11.2016 - 12.2022
- Responded promptly to inquiries from customers via email or phone calls.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
Education
BUSINESS AND MARKETING
KENT STATE UNIVERSITY
01.1992
Skills
- Customer service
- Automotive business development
- Lead management
- Service marketing
- Social network management
- Sales appointment management
- Team collaboration
- Minimal supervision
- Self-motivated
- Highly organized
- Microsoft Office
- ADP (CDK Global) DMS System
- CRM Software Applications
- TMW
- Geotab
- Logistics management
- Tracking technology
References
Available upon request
Timeline
Health and Safety Administrator
First Onsite Restoration
01.2022 - Current
Delivery Experience/Head Customer Service Manager
Buy Sod/SodStar
11.2016 - 12.2022
BUSINESS AND MARKETING
KENT STATE UNIVERSITY
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