Theresa Holmes
Elk Grove Village
Summary
Detail-oriented Certified Pharmacy Technician with a strong background in customer service and team collaboration. Proven skills in insurance billing and training new staff to enhance operational effectiveness. Experienced lead technician who acts as the bridge between the pharmacists and technicians for better teamwork and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Jewel-Osco Pharmacy
Schaumburg, IL
03.2023 - Current
- Dispensed medications accurately following pharmacy protocols and safety standards.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Assisted pharmacists in patient consultations, providing clear medication information and guidance.
- Trained and mentored new pharmacy technicians on operational procedures and best practices.
Part Time Manager
Rue 21
Schaumburg, IL
06.2022 - 10.2023
- Managed daily scheduling to optimize team productivity and align with sales goals.
- Trained new hires on time management protocols, improving team integration and performance.
- Developed efficient workflow processes to enhance operational effectiveness across departments.
Restaurant Hostess
Holiday Inn
Schaumburg, IL
06.2021 - 04.2023
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Handled guest complaints professionally, resolving issues to maintain satisfaction levels.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Store Associate
Rue21
Schaumburg, IL
11.2021 - 06.2022
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Education
Associate of Science - Chemistry
William Rainey Harper College
Palatine, IL05-2026
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Team collaboration
Accomplishments
- Trained at least 15 new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Trained
Timeline
Certified Pharmacy Technician
Jewel-Osco Pharmacy
03.2023 - Current
Part Time Manager
Rue 21
06.2022 - 10.2023
Store Associate
Rue21
11.2021 - 06.2022
Restaurant Hostess
Holiday Inn
06.2021 - 04.2023
Associate of Science - Chemistry
William Rainey Harper College