Theresa Gayden
Chicago
Summary
Dynamic Customer Service Representative with a proven track record at Equifax, excelling in problem resolution and customer relationship management. Recognized for implementing innovative solutions that enhanced service excellence and fostered strong customer loyalty. Adept at maintaining professionalism under pressure while delivering accurate product knowledge and support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Des Moines Area Regional Transit
Des Moines
01.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Equifax
WEST DES
02.2021 - 12.2024
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) - Human Resources Development
Des Moines Area Community College
Ankeny, IASkills
- Customer relationship management
- Problem resolution
- Product knowledge
- Inbound communication
- Service excellence
Timeline
Customer Service Representative
Des Moines Area Regional Transit
01.2025 - Current
Customer Service Representative
Equifax
02.2021 - 12.2024
Some College (No Degree) - Human Resources Development
Des Moines Area Community College
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