Summary
Overview
Work History
Education
Skills
Timeline
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Thair Abdelsalam

Oak Lawn

Summary

Dynamic Shift Manager with a proven track record at Rudy’s Food and Liquor, excelling in customer service and decision-making. Enhanced team performance through effective training and delegation, while ensuring compliance with safety standards. Fluent in Arabic, I am a fast learner dedicated to improving customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Shift Manager

Rudy’s Food and Liquor
03.2020 - 08.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Warehouse Manager

Rudy’s Food and Liquor
01.2015 - 03.2020
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.

Clerk

Rudy’s Food and Liquor
09.2011 - 01.2015
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

Bachelor of Science - Electrical Engineering

Illinois Institute of Technology
Chicago, IL

Skills

  • Hard worker rarely missed a day of work
  • Decision-making and great problem solver
  • Customer service focus
  • Fast learner
  • Speak, Read and write Arabic and English fluently

Timeline

Shift Manager

Rudy’s Food and Liquor
03.2020 - 08.2025

Warehouse Manager

Rudy’s Food and Liquor
01.2015 - 03.2020

Clerk

Rudy’s Food and Liquor
09.2011 - 01.2015

Bachelor of Science - Electrical Engineering

Illinois Institute of Technology

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Thair Abdelsalam