Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thaer Sheikh Ahmad

Ibillin

Summary

Customer service and operations representative at Menora Mivtachim Insurance with extensive knowledge in the fields of insurance and finance, including pensions, provident funds, loans, garnishments, claims, investment tracks, profits and losses. Strong analytical thinking, fast learner, and highly self-motivated. Seeking to grow in a dynamic financial or insurance-related role.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Customer Service & Operations Representative

Menora Mivtachim
09.2023 - Current
  • Providing professional customer support in pensions, provident funds, loans, claims, garnishments, and investment tracks
  • Proficient in information systems and computerized work environments
  • Quick problem-solving, teamwork, and independent learning abilities
  • Constant aspiration for professional development in finance and insurance
  • Enforced safety, security, quality and performance procedures, rules and requirements.
  • Optimized workflows to increase efficiency and decrease errors in day-to-day operations.

Customer Service Representative

HOT Communications
01.2015 - 12.2016
  • Handled customer inquiries and provided technical support
  • Worked in a high-pressure call center environment and met service goals
  • Daily use of computer applications and service systems
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained up-to-date knowledge of product and service changes.

Education

Mechanical Engineering Studies -

Technion – Israel Institute of Technology
Haifa
01.2020

Full Matriculation Certificate - Mathematics and Physics

High School
I'billin, Z
01.2014

Skills

  • Microsoft Excel
  • Outlook
  • CRM systems
  • IBM platforms
  • Python
  • JavaScript
  • Quick learning of new systems and tools

Languages

Arabic – Native
Bilingual or Proficient (C2)
Hebrew – Fluent
Advanced (C1)
English – Fluent
Advanced (C1)

Timeline

Customer Service & Operations Representative

Menora Mivtachim
09.2023 - Current

Customer Service Representative

HOT Communications
01.2015 - 12.2016

Mechanical Engineering Studies -

Technion – Israel Institute of Technology

Full Matriculation Certificate - Mathematics and Physics

High School

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Thaer Sheikh Ahmad