Tess O'Brien
Park Ridge
Summary
Results-oriented Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
5
5
years of professional experience
Work History
Account Manager
Mondo
07.2024 - Current
- Increased sales revenue by identifying and pursuing new business opportunities
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets
- Anticipated clients' needs by staying in touch on regular basis
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates
Account Executive
Mosaic North America
08.2021 - Current
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results
- Developed strategies using market research with support from cross-functional teams
- Prepared client budgets by reviewing client billing and managing monthly invoices
- Networked at events and prospected for new customers with diverse strategies
- Streamlined account management processes for increased efficiency and improved client retention rates.
Marketing Assistant
Aldi USA
09.2020 - 07.2021
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Managed and oversaw design of marketing material and promotional literature for c-suite decision makers
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives
- Increased store sales by implementing effective marketing strategies and promotional campaigns
Senior Account Manager
American Marketing & Publishing LLC
11.2019 - 09.2020
- Contributed to monthly revenue of $200,000 by selling online visibility and reputation management services and developing new accounts
- Developed and executed strategic account management plans for diverse portfolios of key clients, resulting in 30% increase in client retention and 15% growth in upsell opportunities
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Developed long-lasting client relationships by providing exceptional customer service and support.
Education
Bachelor of Journalism - Journalism
University of Missouri - Columbia
Columbia, MO2019
Skills
- Marketing strategy implementation
- Client communication
- Business development and planning
- Brief development
- Account management
- Strategic account development
- Staff Management
- Integrated media
- Omnichannel brand experiences
- New business opportunities
Timeline
Account Manager
Mondo
07.2024 - Current
Account Executive
Mosaic North America
08.2021 - Current
Marketing Assistant
Aldi USA
09.2020 - 07.2021
Senior Account Manager
American Marketing & Publishing LLC
11.2019 - 09.2020
Bachelor of Journalism - Journalism
University of Missouri - Columbia
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