Summary
Overview
Work History
Education
Skills
Activities
Websites
Timeline
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Tessa White Wood

Morton Grove

Summary

Dynamic Foodservice Sales and Customer Service Representative with proven success at Mike's Hot Honey, excelling in wholesale account management and customer relations. Adept at driving brand awareness and securing partnerships through strategic outreach and problem-solving. Recognized for high-energy collaboration and achieving significant sales growth in competitive markets.

Overview

11
11
years of professional experience

Work History

Foodservice Sales and Customer Service Representative

Mike's Hot Honey
Brooklyn
01.2019 - Current
  • Manage relationship with the top broadline and specialty food distributors including US Foods and Sysco
  • Identify, pursue, and manage top chains accounts like KFC, Zaxby's, and more to mom + pop restaurants through cold calling, sending samples, and having sales meetings with owners, chefs, and R&D teams
  • Manage all incoming wholesale and customer service inquires through Zendesk
  • Manage all direct wholesale customers on our website and other platforms like Faire, Mable, ReRally, and SnackMagic.
  • Setup all new wholesale customer accounts through Shopify and Wholesale Gorilla

Foodservice Coordinator

Sir Kensington's
New York
06.2018 - 12.2018
  • Identify, prioritize, and call on the Nation's top multi-unit chains of 5-25 units, national chains of 25-300+, and hospitality accounts in the market
  • Sent samples packages to hundreds of the top universities for brand awareness and to become future partners
  • Setup and led multiple meetings for the Foodservice team for accounts including Which Wich, Panera, and more
  • Supported the Foodservice team with compiling a list of potential new target accounts and assisted in reaching out and sending samples packages to the list

Showroom Coordinator

Christopher Peacock
Chicago
02.2017 - 09.2017
  • Managed all activities for event coordination in the showroom, collaborated with outside vendors including food service and building operations, and prepared customer giveaways
  • Connected with developers and designers in San Francisco, Boston, Dallas and Chicago by creating awareness and communicating new packages to draw new business
  • Oversaw the daily operations of the Chicago showroom and partnered with the Senior Designer ensuring an exceptional client experience
  • Managed calendar for the showroom, assisted in meetings, identified and restocked inventory low items, and oversaw all administrative requirements for the office

Stylist & Custom Specialist

Trunk Club
Chicago
07.2015 - 02.2017
  • Consistently met and exceeded $40K-$60K monthly sales quota
  • First stylist selected in training class to aid in the launch of the Trunk Club Women's line due to high performance in first six months
  • Did at home closet clean outs for elite clients from purging to organization
  • Selected for an elite custom training certification program; obtained certification after three months with the ability to sell and design custom clothing at the highest price points to top customer targets
  • Successfully partnered with numerous companies by independently planning networking events to generate new customers and revenue streams

CEO Intern

Cover Swim
Dallas
05.2014 - 11.2014
  • Shot and edited flat photos of the collection for the website; published in the L.A. Times
  • Represented Cover Swim at meetings with the press and while selling to potential buyers during The Cabana Trade Show in Miami, FL in July 2014
  • Assisted with LookBook, press page, photo shoots, and organized inventory

Education

Bachelor of Fine Arts - Film & Media Arts, Photography

Southern Methodist University
Dallas
12.2014

Study Abroad -

Birkbeck, University of London
London, UK
05.2013

Skills

  • Adobe Photoshop
  • Wholesale account management
  • Foodservice operations
  • Problem solving
  • Team collaboration
  • High-energy attitude
  • Conflict resolution
  • Customer relations
  • Retail store support
  • Scheduling
  • Product promotion
  • Problem-solving
  • Retail sales customer service
  • Email management
  • In-store support
  • Shopify setup
  • Shipbob
  • Dropbox
  • Salesforce
  • Pipedrive

  • Customer relationship management
  • Zendesk proficiency

Activities

  • Personal Food Blog-@NYCsauceGirl
  • Akola Project
  • Habitat for Humanity
  • Orphan Outreach Program
  • Rush Hospital

Timeline

Foodservice Sales and Customer Service Representative

Mike's Hot Honey
01.2019 - Current

Foodservice Coordinator

Sir Kensington's
06.2018 - 12.2018

Showroom Coordinator

Christopher Peacock
02.2017 - 09.2017

Stylist & Custom Specialist

Trunk Club
07.2015 - 02.2017

CEO Intern

Cover Swim
05.2014 - 11.2014

Bachelor of Fine Arts - Film & Media Arts, Photography

Southern Methodist University

Study Abroad -

Birkbeck, University of London

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Tessa White Wood