Terry Tester
Hoopeston
Summary
Outgoing and enthuiastic with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
20
20
years of professional experience
Work History
Inventory Team Lead
Caterpillar
10.2023 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Delegated tasks to staff to organize and improve efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems as needed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Help develop and lead implementation and tracking of Inventory errors withing facility to assist in determining how and where errors are occurring in order to more effectively address them.
- Lead meetings with operational supervisors to discuss and address inventory error issues.
Team Leader
Caterpillar
03.2022 - 10.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Warehouse Associate
Caterpillar
02.2019 - 03.2023
- Consistently lifted materials weighing as much as 30 pounds.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, and platforms.
- Verified quantity and description of materials received by checking material against packing list.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped train new employees in safe practices and warehouse procedures.
Cook/Server/Cashier
Dairy Queen Grill & Chill
02.2012 - 09.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Worked flexible shift schedule and extra shifts to meet business needs.
- Work closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts as well as receiving, sorting, and storing inventory.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving issues.
- Worked all positions in store including cook, server, front counter, and drive through.
Customer Service Representative
ATT Mobility
02.2008 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided billing as well as technical support to customers.
Shift Manager
Hardee's
05.2005 - 05.2008
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Responsible for receiving, sorting, and putting away inventory.
Education
Apprenticeship - Warehouse Management
Parkland College
Champaign, IL10-2023
GED -
Parkland Adult Education
Champaign01-2007
Skills
- Cycle counting
- Inventory auditing
- Equipment operation
- Discrepancy resolution
- Problem identification and troubleshooting
- Attention to detail
- Verbal and written communication
- Ability to quickly absorb and implement new knowledge
Additional Information
- Caterpillar: , Confidential Green Caterpillar: Confidential Green Caterpillar: Confidential Green
Timeline
Inventory Team Lead
Caterpillar
10.2023 - Current
Team Leader
Caterpillar
03.2022 - 10.2023
Warehouse Associate
Caterpillar
02.2019 - 03.2023
Cook/Server/Cashier
Dairy Queen Grill & Chill
02.2012 - 09.2018
Customer Service Representative
ATT Mobility
02.2008 - 09.2011
Shift Manager
Hardee's
05.2005 - 05.2008
Apprenticeship - Warehouse Management
Parkland College
GED -
Parkland Adult Education
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