Terry Pollard

• Assisted customers in selecting vehicles based on preferences and needs.
• Developed product knowledge to provide accurate information on vehicle features and benefits.
• Processed sales transactions efficiently, ensuring customer satisfaction throughout purchase experience.
• Utilized CRM software to track leads, manage follow-ups, and document customer interactions.
• Built relationships with customers to encourage repeat business.

As the inaugural Manager at [Dealership Name], I spearheaded the successful launch and market entry of Carlinville's newest automobile dealership. We built the foundational sales and service operations from the ground up, recruiting a top-tier team, establishing core operational processes, and capturing immediate regional market share.

• Managed sales team performance, fostering a culture of accountability and excellence.
• Developed training programs for staff, improving product knowledge and sales techniques.
• Oversaw inventory management, ensuring optimal stock levels align with sales forecasts.
• Established rapport with local businesses to drive referral sales and community partnerships.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.

Operated a small vehicle wholesale company, doing all purchasing, selling, and all necessary paperwork and compliance.

• Managed crisis situations effectively while minimizing disruption to daily operations.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Delivered operational excellence by optimizing resources, processes, and overall cost structure.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.

• Developed and implemented sales strategies to enhance pre-owned vehicle performance.
• Trained and mentored sales team on best practices for customer engagement and closing techniques.
• Oversaw inventory management processes, optimizing stock levels to meet customer demand efficiently.
• Created an efficient system for managing online vehicle listings, ensuring accuracy and timely updates that attracted potential buyers.
• Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
• Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
• Managed the sales team''s schedule effectively, ensuring adequate coverage during business hours without sacrificing work-life balance.
• Collaborated with the General Sales Manager to set monthly sales targets and develop strategies to achieve them consistently.

• Analyzed market trends to adjust pricing strategies, boosting competitiveness in the pre-owned segment.
• Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.
• Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
• Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
• Established a positive work environment within the sales team that fostered collaboration and healthy competition, contributing to overall success.
• Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.

• Collaborated with finance department to streamline vehicle financing processes for customers.
• Evaluated employee performance regularly, providing constructive feedback aimed at professional development within the organization.
• Coordinated staff training on new products and features, ensuring a knowledgeable sales force prepared to address customer inquiries effectively.
• Negotiated favorable trade-in values, contributing to an optimized pre-owned inventory selection.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.