Lori Brown
Danville
Summary
Multi-talented team player consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills . Motivated to learn, grow and excel in new opportunities .
Overview
27
27
years of professional experience
Work History
Front and Back Office Assistant
OSF Medical Center
11.2020 - Current
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Works in both the clinical and front office functions of the practice providing clerical and assisting in the delivery of health care and patient care support activities. The Medical Office Assistant performs duties in accordance with the specific needs of the practice.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Submitted insurance claims and updated patients' insurance information.
- Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Housekeeper
Bowman Estates of Danville
02.2016 - 06.2020
- Daily duties as a housekeeper at Bowman Estates included cleaning and maintaining:.
- Common Areas.
- Cleaning Entrances.
- Bathrooms.
- Hallways.
- Residents apartments.
- Etc.
Office Secretary
Gailey Eye Clinic
07.1997 - 04.2004
- Scheduled Appointment
- Assisting Customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled client correspondence and tracked records to foster office efficiency.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Diploma -
Danville High School
Danville IllinoisHigh school diploma - undefined
Skills
- Time Management
- Medical Records
- Cleaning Experience
- Patient Care
- Certifications and Licenses
- Driver's License
- Filing
- Answer Phones
- Time Management
- Cleaning techniques
- Equipment Cleaning
- Phlebotomy Techniques
- Patient Scheduling
- Patient Registration
- Laboratory procedures
- Insurance Verification
Additional Information
- Authorized to work in the US for any employer
Awards & Accolades
Employee of the Year 2018 Shining Star Recipient
This is a Employee that has embraced the Companies Mission Statement of Love Compassion and Dignity and have maintained a high integrity for their work and for their team attitude . They are reward each year with the prestigious Shining Star Award.
Timeline
Front and Back Office Assistant
OSF Medical Center
11.2020 - Current
Housekeeper
Bowman Estates of Danville
02.2016 - 06.2020
Office Secretary
Gailey Eye Clinic
07.1997 - 04.2004
Diploma -
Danville High School
High school diploma - undefined
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