Terron McGee
404 Rutledge St
Summary
Dynamic Service Manager at First Communications Group, recognized for enhancing customer satisfaction through effective team leadership and conflict resolution. Spearheaded training programs that elevated service quality and operational efficiency. Leveraged critical thinking to drive strategic initiatives, ensuring alignment with organizational goals and fostering a positive service culture. Flexible hard worker ready to learn and contribute to team success.
Overview
26
26
years of professional experience
Work History
Service Manager
First Communications Group
01.2018 - Current
- Led service team to enhance customer satisfaction by streamlining communication and resolving issues efficiently.
- Implemented best practices in service delivery, improving operational efficiency across departments.
- Collaborated with cross-functional teams to align service goals with organizational objectives and customer needs.
- Managed escalated customer issues and employed conflict resolution techniques to maintain positive relationships and resolve concerns.
Service Crew Member
Comcast, Xfinity
09.2015 - 12.2017
- Managed customer orders efficiently and accurately, ensuring high satisfaction levels.
- Trained new team members on service protocols and operational standards to ensure consistent customer experience.
- Monitored service quality and provided feedback to enhance team performance and maintain service excellence.
- Collaborated with team members to uphold high service standards during peak hours, ensuring efficient customer service.
Hub Operations Supervisor
UPS
Hodgkins, IL
12.1999 - 08.2014
- Managed daily operations of hub to ensure efficient package processing.
- Developed standard operating procedures for hub processes, ensuring consistency and compliance in operations.
- Coordinated with cross-functional teams to enhance logistics and transportation routes, improving overall operational flow.
- Trained new employees on operational procedures and best practices in the hub.
- Designed strategies leveraging technology solutions to boost warehouse productivity and optimize resource allocation.
Education
Associate of Arts - Business Administration And Management
Moraine Valley Community College
Palos Hills, IL05-2002
Skills
- Positive attitude
- Team leadership
- Multitasking organization
- Problem-solving
- Project management
- Critical thinking
- Training development
- Conflict resolution
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Timeline
Service Manager
First Communications Group
01.2018 - Current
Service Crew Member
Comcast, Xfinity
09.2015 - 12.2017
Hub Operations Supervisor
UPS
12.1999 - 08.2014
Associate of Arts - Business Administration And Management
Moraine Valley Community College