Terrill Grigsby
DECATUR
Summary
Dynamic operations manager with a proven track record at Walker Limousine, enhancing service efficiency and customer satisfaction. Expert in performance evaluations and team motivation, I successfully streamlined processes, resulting in significant cost reductions. Adept at problem-solving and fostering collaboration, I drive teams toward achieving operational excellence.
Overview
2016
2016
years of professional experience
Work History
Team Leader
HGS - Hinduja Global Solutions
- Led team in achieving operational goals through effective communication and collaboration.
- Monitored workflow efficiency, identifying areas for improvement and implementing corrective actions.
- Facilitated regular team meetings to discuss performance metrics and motivate personnel toward targets.
- Evaluated team performance, providing feedback and coaching to foster skill development and growth.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Operations Manager
Walker Limousine &AOK TAXI
Decatur, IL
11.2000 - 11.2015
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Coordinated vehicle scheduling and dispatching to optimize resource utilization.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Developed and maintained strong relationships with vendors and partners to ensure service reliability.
- Mentored junior staff, fostering a culture of continuous improvement and teamwork within the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
Associate of Science - Business Administration And Management
Parkland College
Champaign, IL05-1998
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Overseeing daily activities
- Daily workflow improvement
- Conflict resolution
- Performance evaluations
- Call center operations
- Task delegation
Affiliations
Greater Decatur Black Chamber of Commerce
Young Minority Business Leader of Peoria
Timeline
Operations Manager
Walker Limousine &AOK TAXI
11.2000 - 11.2015
Team Leader
HGS - Hinduja Global Solutions
Associate of Science - Business Administration And Management
Parkland College