Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Terrill Grigsby

DECATUR

Summary

Dynamic operations manager with a proven track record at Walker Limousine, enhancing service efficiency and customer satisfaction. Expert in performance evaluations and team motivation, I successfully streamlined processes, resulting in significant cost reductions. Adept at problem-solving and fostering collaboration, I drive teams toward achieving operational excellence.

Overview

2016
2016
years of professional experience

Work History

Team Leader

HGS - Hinduja Global Solutions
  • Led team in achieving operational goals through effective communication and collaboration.
  • Monitored workflow efficiency, identifying areas for improvement and implementing corrective actions.
  • Facilitated regular team meetings to discuss performance metrics and motivate personnel toward targets.
  • Evaluated team performance, providing feedback and coaching to foster skill development and growth.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Operations Manager

Walker Limousine &AOK TAXI
Decatur, IL
11.2000 - 11.2015
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Coordinated vehicle scheduling and dispatching to optimize resource utilization.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Developed and maintained strong relationships with vendors and partners to ensure service reliability.
  • Mentored junior staff, fostering a culture of continuous improvement and teamwork within the organization.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Education

Associate of Science - Business Administration And Management

Parkland College
Champaign, IL
05-1998

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Overseeing daily activities
  • Daily workflow improvement
  • Conflict resolution
  • Performance evaluations
  • Call center operations
  • Task delegation

Affiliations

Greater Decatur Black Chamber of Commerce

Young Minority Business Leader of Peoria

Timeline

Operations Manager

Walker Limousine &AOK TAXI
11.2000 - 11.2015

Team Leader

HGS - Hinduja Global Solutions

Associate of Science - Business Administration And Management

Parkland College
Terrill Grigsby