Terri Ross
Galesburg
Summary
Seasoned Officer-in-Charge with strong background in operations management and team leadership. Known for strategic planning and implementation skills, coupled with ability to manage crisis situations effectively. Showcased remarkable adaptability in overseeing daily activities, enforcing regulations, and guiding staff towards achieving organizational goals. Leveraged excellent communication skills to foster productive relationships across all levels of the organization.
Overview
17
17
years of professional experience
Work History
Officer in Charge
United States Post Office
Abingdon
02.2019 - Current
- Coordinated the training of new employees in safety protocols and operational procedures.
- Assisted with recruiting efforts by conducting interviews with potential candidates.
- Maintained records of employee attendance and performance.
- Resolved customer complaints in an efficient and professional manner.
- Managed daily operations, including scheduling, budgeting, and staff supervision.
- Prepared reports on operational activities for upper management review.
- Monitored workflow to ensure deadlines were met in a timely manner.
- Analyzed daily sales figures to identify trends or opportunities for improvement.
Finance Manager
Iron Eagle Motorcycles
Galesburg
03.2017 - 02.2019
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Prepared financial documents such as budgets, forecasts and reports.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Farm Manager
RB Family Farms
Berwick
06.2008 - 02.2017
- Analyzed data from previous growing seasons in order to identify areas for improvement in current season's operations.
- Established quality control procedures for grading produce according to industry standards.
- Hired seasonal workers and provided training on safety protocols and use of equipment.
- Prepared reports detailing operational activities such as labor hours worked per task or acreage harvested each day.
- Worked closely with vendors in order to obtain competitive pricing on supplies needed for operation of the farm.
Education
High School Diploma -
United High School
Monmouth, IL06-1986
Some College (No Degree) - Accounting And Finance
Carl Sandburg College
Galesburg, ILSkills
- Employee training
- Operational management
- Budget preparation
- Staff supervision
Timeline
Officer in Charge
United States Post Office
02.2019 - Current
Finance Manager
Iron Eagle Motorcycles
03.2017 - 02.2019
Farm Manager
RB Family Farms
06.2008 - 02.2017
High School Diploma -
United High School
Some College (No Degree) - Accounting And Finance
Carl Sandburg College