Terri Plemons

North Pekin

Summary

Ocean Import Supervisor at DHL Global Forwarding with expertise in import regulations and documentation. Fluent in CargoWise, tracking with steamship lines, rails, terminals and working with Co-loaders as well as truckers for moving of import full load containers. I handled a desk as an agent for 10 years before becoming a supervisor, which has given me a better understanding of overseeing operations for an import team. Hardworking and passionate job seeker with strong organizational skills eager to secure position and ready to help team achieve company goals.

Overview

years of professional experience

Work History

Ocean Import Supervisor

DHL Global Forwarding

11.2013 - Current

Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
Streamlined communication between departments involved in the import process, facilitating faster issue resolution and improved overall operations.
Created and transmitted accurate documentation to governmental agencies for import activities.
Coordinated and negotiated contracts to facilitate freight movements with truckers, steamship lines and co-loaders.
Fluent with CargoWise (CW1) for imports.
Tracking with steamship lines, rails, truckers, port terminals, and Warehouses.
I have worked with a team of 5 to 12 agents overseeing operations for handling of customers shipment and resolving issues as they arise.
Enhanced import process efficiency by streamlining documentation and communication procedures.
Improved supplier relationships by consistently meeting deadlines and maintaining open lines of communication.
Negotiated freight rates with carriers, resulting in cost savings for the company without compromising service quality.
Reduced shipment delays with diligent monitoring of cargo movement and proactive issue resolution.

Office Assistant

Manpower Temporary Services

07.2012 - 11.2013

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Input data into spreadsheets and databases.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Prepared and edited documents to produce precise, accurate and professional communication.

Education

Office Work

Gardner South-Wilmington High School

Gardner, IL

06-1990

Skills

Microsoft office

Import regulations

Documentation expertise

Ocean freight

Teamwork

Customer service

Time management

Customer assistance

Problem-solving abilities

Organizational skills

Freight forwarding

Transportation planning

Timeline