Terri Oller
Kincaid
Summary
Accomplished Assistant Director at Christian County Animal Control, adept in organizational skills and problem-solving. Excelled in streamlining operations and enhancing customer satisfaction, with a proven track record in teamwork and MS Office proficiency. Achieved significant improvements in workflow efficiency and customer service standards, demonstrating leadership and decision-making capabilities.
Looking to transition into new field, developed skills in collaborative and fast-paced environment. Specializes in project coordination, strategic planning, and team leadership. Seeks to leverage these skills to drive success and innovation in new professional challenge.
Overview
20
20
years of professional experience
Work History
Assistant Director
Christian County Animal Control
12.2020 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Maintained a clean, safe, and organized environment for both customers and employees.
- Responded to customer complaints and comments.
- Assisted in recruiting new team members, assist in conducting interviews.
- Reported problems with employees, products or service to manager.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date.
- Opened and closed location.
- Cleaned animal kennels, feed animals and passed medications to animals.
- Assisted in adoption processes.
Sales Service Associate
United States Postal Service, USPS
11.2004 - 10.2018
- Mentored junior sales associates, sharing best practices and providing guidance on effective selling techniques.
- Delivered regular sales reports to management, providing insights into current performance.
- Developed strong client relationships through consistent communication and exceptional service delivery.
- Conducted product presentations to educate potential clients on features and benefits, leading to informed decision making.
- Implemented effective time management strategies, maximizing daily productivity and client outreach efforts.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
- Engaged with customers to build rapport and loyalty.
- Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
South Fork High School
Kincaid, ILAssociate of Applied Science - Data Processing
Capital Area Vocational Center
Kincaid, ILNo Degree - Business Administration And Management
Lincoln Land Community College
Springfield, ILSkills
- Organizational skills
- Problem-solving
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Multitasking
- Attention to detail
- Customer service
- Documentation and reporting
- Decision-making
- MS office
Timeline
Assistant Director
Christian County Animal Control
12.2020 - Current
Sales Service Associate
United States Postal Service, USPS
11.2004 - 10.2018
High School Diploma -
South Fork High School
Associate of Applied Science - Data Processing
Capital Area Vocational Center
No Degree - Business Administration And Management
Lincoln Land Community College
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