Terrell King
Decatur
Summary
Dynamic team member with strong customer service skills and a focus on enhancing customer satisfaction. Proven ability to resolve issues and foster positive relationships, contributing to a welcoming shopping environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowe's
Decatur, Il
05.2026 - Current
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment.
- Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations on the sales floor.
- Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Assembler
Caterpillar
Decatur, IL
08.2025 - 03.2026
- Assembled components with precision following detailed specifications and safety protocols.
- Operated hand and power tools to complete assembly tasks efficiently and accurately.
- Collaborated with team members to ensure timely production goals were met consistently.
- Conducted quality checks on assembled products, identifying defects for corrective action.
- Maintained a clean and organized workspace to promote safety and productivity standards.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Streamlined assembly processes, leading to increased productivity.
- Enhanced team collaboration by coordinating assembly tasks and schedules effectively.
- Connected cables, tubes, and wiring according to specifications.
- Improved assembly line versatility by quickly adapting to new product launches.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Completed tasks on time to meet quality and safety standards.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Trained new assembly personnel on proper use of equipment.
- Troubleshot and resolved mechanical issues that occurred during assembly.
Landscaper
Oko Community Center
Decatur, IL
05.2025 - 10.2025
- Operated and maintained landscaping tools, ensuring optimal performance and safety during tasks.
- Assisted in planting and maintaining flower beds, enhancing aesthetic appeal of community spaces.
- Executed lawn care routines including mowing, edging, and fertilization for consistent quality results.
- Collaborated with team members to implement seasonal plantings, improving overall landscape design.
- Operated landscape maintenance equipment to ensure efficient grounds upkeep.
- Performed routine lawn care tasks, including mowing, trimming, and edging for aesthetic enhancement.
- Assisted in planting flowers, shrubs, and trees to improve landscape design and biodiversity.
- Applied fertilizers and pesticides according to safety guidelines for optimal plant health.
- Maintained healthy lawns with proper mowing techniques, fertilization, and weed control treatments.
- Increased client satisfaction with timely completion of routine grounds maintenance tasks such as edging, trimming, and mulching.
- Assisted clients in selecting appropriate plants based on sunlight exposure, soil type, and desired aesthetic outcomes for their landscapes.
- Enhanced curb appeal by carefully pruning trees, shrubs, and hedges in commercial and residential properties.
Team Member
Culver's Restaurant
Champaign, IL
10.2022 - 05.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Efficiently processed orders using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Monitored inventory levels, restocking supplies as needed to support kitchen operations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the restaurant.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
High School Diploma -
Urbana High School
Urbana, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Timeline
Sales Associate
Lowe's
05.2026 - Current
Assembler
Caterpillar
08.2025 - 03.2026
Landscaper
Oko Community Center
05.2025 - 10.2025
Team Member
Culver's Restaurant
10.2022 - 05.2025
High School Diploma -
Urbana High School