Terre Walker-Jennings
Chicago
Summary
A customer service professional that seeks to utilize the insurance and technical experience to the benefit of the customers. Results-driven and eager to provide customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Call Center Agent
The Chicago Lighthouse
10.2023 - Current
- Provide support and assistance to Illinois Tollway Authority customers.
- Handle inquiries and concerns related to tollway accounts and transactions.
- Assist in resolving billing and payment issues.
- Educate customers on tollway policies and procedures.
- Ensure high levels of customer satisfaction through excellent service.
HEALTH INSURANCE AGENT
BroadPath Healthcare
09.2022 - 09.2023
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Researched and identified potential new markets.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
HEALTH INSURANCE AGENT
GoHealth
08.2019 - 08.2022
- Completed applications with clients signing up for Medicare plans.
- Educated clients on how Medicare works and provided adequate answers to their healthcare questions.
- Walked clients through self service options for online needs.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
INSURANCE APPLICATION SPECIALIST
Insureon
09.2017 - 07.2019
- Translated technical concepts and information into terms parties could easily comprehend.
- Documented clients' issues and processes of resolution.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Maintained quality scores above goal every month on the team.
- Assisted customers in completing applications for business insurance.
UNIVERSAL CUSTOMER SPECIALIST
Comcast
05.2013 - 08.2017
- Assisted customers with cable, phone and internet, handling an average of 180 calls per day.
- Became lead representative as a result of three years of successful customer interactions.
- Efficiently handled a wide variety of customer service and administrative tasks.
- Assisted in training new employees and participated in cross-training with other departments.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Education
High School Diploma -
Alan B. Shepard
Palos Heights, ILSkills
- Excellent customer service skills
- Exceptional telephone etiquette and interpersonal skills
- Customer focused mindset, with can-do attitude
- Efficient technical /systems skills
- Motivated leader
- Call Control
- Billing Procedures
- Insurance Practices
- Call Center Customer Service
- Professional Relationships
- Insurance Recommendation
- Sell Policies
- Health Insurance Sales
- Health Insurance Industry Knowledge
Timeline
Call Center Agent
The Chicago Lighthouse
10.2023 - Current
HEALTH INSURANCE AGENT
BroadPath Healthcare
09.2022 - 09.2023
HEALTH INSURANCE AGENT
GoHealth
08.2019 - 08.2022
INSURANCE APPLICATION SPECIALIST
Insureon
09.2017 - 07.2019
UNIVERSAL CUSTOMER SPECIALIST
Comcast
05.2013 - 08.2017
High School Diploma -
Alan B. Shepard
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