Terrance Seeley

Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
• Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Respond to customer requests for products, services, and company information.
• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
• Performed planting, watering, mulching, and edging of lawns.
• Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
• Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
• Developed lasting customer relationships and grew network over time.
• Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
• Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
• Maximized staff productivity through expert scheduling of daily tasks based on priorities and crew capabilities.
• Assisted in recruitment efforts to attract skilled workers who aligned with the company''s values and goals for providing exceptional landscaping services.
• Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
• Maintained positive working relationships with local vendors to ensure timely delivery of quality products at competitive prices.
• Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
• Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
• Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
• Enhanced landscape aesthetics by designing and implementing various hardscape and softscape projects.

Recruited and managed employees to maximize productivity while training staff on best practices and protocols.

• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.