Terrance Alexander
Chicago
Summary
Dedicated Security Officer with a strong background in incident reporting, customer service, and emergency response. Proven ability to train personnel and ensure safety across diverse environments.
Overview
16
16
years of professional experience
Work History
Security Officer
C.S Security
Chicago, IL
07.2023 - 03.2026
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Titan Security
Chicago, IL
03.2017 - 12.2020
- Trained new security personnel on protocols, procedures, and emergency response strategies.
- Implemented access control measures, ensuring authorized entry to sensitive areas only.
- Prepared detailed incident reports, documenting findings and actions taken during events.
- Evaluated existing security procedures, recommending improvements to enhance overall effectiveness.
Security Officer
All Point Security
Chicago, IL
10.2013 - 11.2018
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Collaborated with law enforcement during investigations, providing necessary documentation and support.
Transportation /Central Supply Clerk
North Shore Hospital
Skokie, IL
11.2017 - 04.2018
- Managed inventory control processes to ensure timely supply availability for medical departments.
- Streamlined ordering procedures, reducing wait times for critical supplies and enhancing operational efficiency.
- Collaborated with healthcare staff to assess supply needs and prioritize urgent requests.
- Facilitated training sessions for new clerks on inventory management software and hospital protocols.
Custodian
Handy Cleaning Service
Chicago, IL
07.2012 - 03.2017
- Maintained cleanliness and sanitation standards across various facilities to ensure safe environments.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently and safely.
- Collaborated with team members to execute daily cleaning schedules and optimize workflow.
- Trained new staff on proper cleaning techniques, safety protocols, and equipment usage.
Telemarketer
Allstate Insurance Agency
Chicago, IL
07.2010 - 04.2012
- Conducted outbound calls to prospective clients, effectively communicating insurance products and services.
- Utilized CRM software to track leads, ensuring accurate record-keeping and follow-up schedules.
- Assisted in developing sales scripts to enhance customer engagement and improve call effectiveness.
- Adapted quickly to changing product offerings, maintaining up-to-date knowledge of insurance policies and regulations.
Education
High School Diploma -
Marshall High School
Chicago, IL06-2008
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
C.S Security
07.2023 - 03.2026
Transportation /Central Supply Clerk
North Shore Hospital
11.2017 - 04.2018
Security Officer
Titan Security
03.2017 - 12.2020
Security Officer
All Point Security
10.2013 - 11.2018
Custodian
Handy Cleaning Service
07.2012 - 03.2017
Telemarketer
Allstate Insurance Agency
07.2010 - 04.2012
High School Diploma -
Marshall High School