Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Terra Elseng

Zion

Summary

My mission is to enable and empower my team and organization to achieve their goals and overcome technical, environmental, and cultural challenges. I believe that motivation is knowing that the only push you need in life is from within yourself. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

15
15
years of professional experience

Work History

Project Manager

KDM Engineering, LLC.
05.2022 - 01.2024
  • Lead a project team consisting of engineers, designers, and field personnel involved with the design, modification, analysis and constructability of new and existing utility systems
  • Coordinate internal resources (Civil /Drafting) for the flawless execution of multiple electrical projects
  • Ensure that all projects are delivered on time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
  • Prepare, review and/or approve proposals, contracts and cost estimates
  • Scope change documents/proposals
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Create and submit change orders for design approval
  • Measure performance using appropriate project management tools and techniques
  • Report and escalate to technical management as needed
  • Manage the relationship with the client and relevant stakeholders
  • Perform risk management to minimize potential risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet weekly and as needed with clients clarify specific requirements of each project and communicate project status and roadblocks to complete design
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and adjust project constraints based on financial analysis
  • Develop spreadsheets, diagrams and process maps to document needs
  • Monthly project budget forecasts
  • Project milestone invoicing
  • Project Close out activities.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Prepared and submitted project invoices for review and approval.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Quality Document Control Support Specialist

Semtech Corporation
08.2021 - 05.2022
  • Supply support to Business Unit Quality Mangers by evaluating and responding to customer information requests, decide needs and gather data to complete request within the time constraints defined
  • Establish and keep cycle times for customer requests, collaborating closely with customers, suppliers, and other quality team members to resolve requests quickly and efficiently for information by using supported document in the QMS system, PLM and RoHS, BCP Compliance tables
  • Ensure that all projects are delivered on time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Establish and keep cycle times for customer requests, collaborating closely with customers, suppliers, and other quality team members to resolve requests quickly and efficiently for information by using supported document in the QMS system, PLM and RoHS, BCP Compliance tables
  • Coordinate the interaction between engineering, manufacturing, field operations and marketing to ensure proper technical document changes are documented and/or communicated
  • Work with suppliers to obtain data necessary to complete request and populate the data repository (PLM) and keep customers informed on activities extending beyond their request dated
  • Maintain and gather product and process data needed for periodic reporting as required by customers
  • Follow-up with back-end quality processes supporting supplier corrective actions, process-change notifications, non-conforming material requests, end of life notification and supplier environmental test reports.
  • Developed strong client relationships through consistent communication and attentive service.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Quality Engineer

Abbot Laboratories
11.2020 - 02.2021
  • Review new production batch records for accuracy and completeness to approve materials for use in production
  • Reports all deviations/errors and assures they have been addressed and resolved prior to issuing approval for production
  • Validate new material issued for use in production is correct and report any discrepancies from what was issued and or missing from inventory report
  • Validated unused materials have been removed from the production floor and reconciliation of unused material is accounted for and returned to inventory
  • Participates in internal audits program
  • Ensure quality standards are being practiced implemented by federal guidelines
  • Aid and advise on any need for improvement in specific area/employees in production
  • Conduct spot-checks inspections/audits of production operations
  • Assist QC in testing compliant samples and stability samples and report result out of acceptance limits
  • Aid trainers to ensure training is current for existing employees and find training needs
  • Supply training/guidance and/or backup to other QE's.
  • Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
  • Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
  • Evaluated new materials or components for suitability within existing manufacturing processes while considering factors like cost-effectiveness, durability, and functionality of the finished product.
  • Contributed to R&D projects by providing input on manufacturability, quality requirements, and feasibility studies supporting the successful transition from concept to production.
  • Supported organizational growth initiatives by participating in new business proposals or customer presentations showcasing the company''s commitment to delivering high-quality products.
  • Championed validation efforts for new equipment installations or process changes by creating protocols, executing tests, analyzing data and generating reports demonstrating compliance with established criteria.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.

Quality Specialist Engineer

Fluence Automation, LLC.
09.2017 - 07.2020
  • Contribute to overall development, implementation, training, and maintenance of the organization Quality Management Systems (QMS) to supply quality support
  • Implemented Quality Improvement programs within the Manufacturing, QA/QC, and other departments
  • Supply support for design, execution, and maintenance of quality system processes at lean manufacturing and other respective departments
  • Report directly to the COO and work in conjunction with Procurement, Production, and any other external and internal departments that influence the quality of the organization products
  • Ensure the organization's Quality Management System conforms, internal ISO9001 and regulatory/legal requirements
  • Ensure evaluation and reporting on vendor quality systems
  • Manage vendor returns with major vendors
  • Oversee inspection (examination) of incoming materials, final product, ensuring they meet requirements
  • Manage monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization's products
  • Ensure current product quality specifications fulfill client's requirements
  • Oversee field quality issues and follow-up to enable continuous improvements of company products
  • Ensure operating procedures are of use to end users
  • Completed internal ISO compliance audits
  • Work with internal/external customers, employees, contractors, and outsourcing firms to develop product requirements
  • Report on the performance of the QMS (quality audit results, corrective actions), including the need for improvement
  • Recommend, implement, and direct others to change operational methods and practices along with overall strategy to enhance department effectiveness
  • Prepare training materials and conduct training courses to ensure employees follow programs and company requirements
  • Direct writing and review of operating procedures (OP's) to ensure compliance, efficiency, and clarity of new and existing material
  • Ensure program activities follow government regulations and company quality assurance ISO 9001 standards
  • Revise department complaints and implement corrective actions for clarity and fullness in investigations
  • Responsible for accuracy and prompt inspection/calibration of monitoring and measuring devices
  • Keep up with standard, regulation/laws, issued, and news with respect to the product (service) quality
  • Express and explain safety value at all job functions.
  • Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
  • Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
  • Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
  • Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
  • Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
  • Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
  • Managed a team of quality technicians, providing coaching and guidance for professional development and improved performance.
  • Played a key role in achieving ISO certification by preparing necessary documentation and facilitating successful audits.
  • Supported new product launches through meticulous inspection processes that ensured adherence to design specifications before release into the market.
  • Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
  • Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
  • Successfully resolved escalated customer concerns regarding product reliability through transparent communication channels.
  • Leveraged strong communication skills to present quality findings and recommendations to senior leadership, influencing buy-in for necessary changes.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Monitored product standards and quality-control programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Liaised with vendors and end-users to uncover system optimization opportunities.
  • Reported problems and concerns to management.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Performed tests and inspections to conform to established standards.
  • Reviewed production processes and identified potential quality issues.
  • Recorded and organized test data for report generation and analysis.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Performed routine maintenance and calibration on testing equipment.
  • Developed and implemented procedures to meet product quality standards.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Conducted data review and followed standard practices to find solutions.
  • Conducted investigations into questionable test results.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Assessed products or services to evaluate conformance with quality standards.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Created testing protocols to be used across product lines.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed comprehensive project plans to ensure timely completion within budget constraints.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
  • Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Prepared action plans for problematic processes and assets.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Coordinated sampling and analysis tasks to verify quality of finished products.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Illustrated potential obstacles when conducting site assessments for planned projects.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Collaborated with other departments to facilitate successful project completion.
  • Created detailed reports on engineering activities and findings.
  • Documented and developed engineering procedures and processes.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
  • Designed and implemented quality control processes to facilitate customer satisfaction.
  • Developed and implemented procedures to verify compliance with engineering standards.

Human Services Caseworker

Department of Health and Human Services
12.2013 - 09.2017
  • Under direction, performed professional casework activities in supplying public aid services available from the Department of Human Services as well as auxiliary state and local federal programs
  • Explains eligibility criteria and requirements for public aid programs
  • Collect customer data and decide eligibility, review customer's goals and participation expectations
  • Assessed the customer's skills, evaluated their ability to obtain and keep employment; makes proper referrals to other DHS programs, state services or local private services to verify customer receives available benefits
  • Completed case documentation responds to electronic correspondence and makes entries in to IES verification system.
  • Improved client outcomes by conducting comprehensive assessments and developing individualized service plans.
  • Enhanced community partnerships for effective resource coordination, leading to an increase in available services for clients.
  • Managed a caseload of over 50 clients, prioritizing needs and maintaining accurate records.
  • Provided crisis intervention services, deescalating situations and connecting clients to appropriate resources.
  • Collaborated with interdisciplinary teams to ensure a holistic approach in addressing clients'' needs.
  • Facilitated support groups for individuals facing various life challenges, promoting peer connections and coping skills development.
  • Connected clients to suitable housing options, reducing homelessness rates within the served population.
  • Assisted clients in obtaining employment, providing job coaching and interview preparation support as needed.
  • Empowered families through parenting education workshops and individualized coaching sessions.
  • Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
  • Developed strong relationships with local service providers, streamlining referrals and increasing access to necessary programs.
  • Navigated complex benefits systems on behalf of clients to ensure they received entitled financial assistance.
  • Advocated for policy changes at local and state levels that directly impacted the well-being of vulnerable populations served.
  • Participated in ongoing professional development opportunities to stay current with best practices and emerging trends within the human services field.
  • Described procedures, requirements and benefits to clients and interested parties.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Interviewed applicants for services and supported application completion as necessary.
  • Acted as mandatory reporter of abuse.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Conducted home visits to assess clients' home environment and provide support.

QA Engineer

Bell and Howell
01.2009 - 11.2013
  • Responsible for supervising QA test technician, quality assurances activities, including test plan, test case generation, automated, manual and GUI testing execution
  • Ensured software, hardware and client configurations were met during the Development Life Cycle of the product
  • Report software defects to the SQA team, develop and supervise testing priorities with the SQA team related to functional, integration and regression testing
  • Provide/negotiate testing time estimates to engineering staff
  • Supply written instruction application process for Program Management including training and customer operator's manuals
  • Investigate reported software issues by customers to decide if errors are due to software and/or operator setup
  • Approves software for release and supply test documentation/results to configuration management to initiate release to customers for update.

Education

Villanova University
12.2012

McKenna Long & Aldridge Law Firm
12.2008

Bachelor of Science - Project Management, SDLC Process, Risk Analysis, Resource Allocation, IT Mgmt.

Kaplan University
Davenport, IA
05.2008

A.A.S - Criminal Justice (Child Development, behavior and Truancy)

Kaplan University
04.2006

Skills

  • Utility Industry
  • Management
  • Leadership
  • Problem Solving
  • Analytical Skills
  • Communication
  • Low Voltage Electrical Engineering
  • Power Distribution
  • Citrix
  • Asset Suite
  • Project Milestone tracking
  • Design Review
  • Government Regulations
  • Agile
  • Internal Audits
  • Quality Management
  • Quality Control
  • Jira
  • Real Estate Law
  • Negotiation
  • Product Development
  • Continuous Improvement
  • Quality Systems
  • Document Management
  • Customer Services
  • Training and Development
  • Manufacturing
  • Test Cases
  • Adobe
  • MS Office Suite
  • PLM
  • Oracle
  • ERP Systems
  • Sales Force
  • Ability to learn quickly and motivation to self-teach
  • Organized, thorough and detailed-oriented
  • Procedure Development
  • Project Tracking
  • Work Flow Planning
  • Risk Management
  • Technical Support
  • Schedule Management
  • Compliance Monitoring
  • Project Planning
  • Project Management
  • Client Rapport
  • Cross-Functional Collaboration
  • Project Scope
  • Budgeting and Forecasting
  • Staff Management
  • Requirements Gathering
  • Agile Methodology
  • Stakeholder Communications
  • Team Bonding
  • Project Scheduling
  • Project Estimation and Bidding
  • Technical Understanding
  • Construction Management
  • Forecasting
  • Scope Management
  • Project Planning and Development
  • Conflict Management
  • Functional & Business Requirements
  • Project Scope Analysis
  • Customer Relations
  • Budget Control
  • Budget Preparation
  • Coaching and Mentoring
  • Systems Design Documentation
  • Permit Processing
  • Change Control Processes
  • Advanced Problem Solving
  • Software Development Lifecycle
  • Critical Design Review
  • Data Review
  • Performance Evaluations
  • Project Regulations
  • Processes and Procedures
  • Client Relations
  • Budget Management
  • Risk Assessment
  • Decision Making
  • Adaptability
  • Time Management
  • Active Listening
  • Stakeholder Engagement
  • Attention to Detail
  • Vendor Management
  • Contract Negotiation
  • Task Prioritization
  • Emotional Intelligence
  • Cross-functional Coordination
  • Process Improvement

Personal Information

Title: PROJECT MANAGER

Timeline

Project Manager

KDM Engineering, LLC.
05.2022 - 01.2024

Quality Document Control Support Specialist

Semtech Corporation
08.2021 - 05.2022

Quality Engineer

Abbot Laboratories
11.2020 - 02.2021

Quality Specialist Engineer

Fluence Automation, LLC.
09.2017 - 07.2020

Human Services Caseworker

Department of Health and Human Services
12.2013 - 09.2017

QA Engineer

Bell and Howell
01.2009 - 11.2013

Villanova University

McKenna Long & Aldridge Law Firm

Bachelor of Science - Project Management, SDLC Process, Risk Analysis, Resource Allocation, IT Mgmt.

Kaplan University

A.A.S - Criminal Justice (Child Development, behavior and Truancy)

Kaplan University

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