Teron Mitchell
Springfield,IL
Summary
Compassionate healthcare professional with experience in direct patient care and laboratory support. Proficient in clinical documentation and workflow optimization, consistently improving patient satisfaction and efficiency in healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
SIUC
Springfield, IL
04.2026 - Current
- Assisted healthcare teams in patient assessments and documentation procedures.
- Managed appointment scheduling and ensured efficient patient flow within clinic.
- Provided vital support in administering medications and performing basic lab tests.
- Trained new staff on office protocols and patient care best practices.
- Collaborated with physicians to enhance patient care strategies and improve outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Phlebotomist Lab Assistant
Memorial Medical Center
Springfield, IL
07.2023 - Current
- Collected blood samples using various venipuncture techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Collaborated with healthcare staff to streamline sample processing and enhance lab workflow efficiency.
- Trained and mentored junior phlebotomists on best practices for specimen collection and handling.
- Analyzed workflow performance, identifying areas for improvement in sample collection processes.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Packaged and shipped specimens to central lab daily.
Writing Center Tutor
University of Illinois, Springfield- Learning Hub
Springfield, IL
01.2023 - 05.2023
- Guided students in developing writing skills through one-on-one tutoring sessions.
- Designed customized lesson plans addressing individual student needs and learning styles.
- Collaborated with faculty to enhance curriculum materials and integrate writing resources.
- Conducted workshops on academic writing, citation styles, and effective research strategies.
- Evaluated student progress, offering constructive feedback to improve writing competency.
- Guided students through the editing process, helping them refine their work for clarity and coherence while maintaining their unique voice.
- Empowered students to become more confident writers by reinforcing effective habits and techniques during tutoring sessions.
Student Lead
University of Illinois, Springfield- UIS Brookens Library
Springfield, IL
02.2020 - 11.2022
- Led library orientations for new students, enhancing their understanding of available resources.
- Coordinated scheduling of library events, improving participation and engagement within student community.
- Trained and mentored junior staff on library systems, fostering a collaborative team environment.
- Developed and implemented strategies to streamline book check-in/check-out processes, increasing efficiency.
- Assisted in managing digital resources and online databases, ensuring accurate access for users.
- Assisted in the development of training materials, improving overall knowledge retention among student leads.
- Increased overall team efficiency by implementing new organizational systems and streamlining communication channels.
Student Assistant
University of Illinois, Springfield- UIS Brookens Library
Springfield, IL
09.2019 - 02.2020
- Assisted patrons with research inquiries and information retrieval in library systems.
- Organized and maintained library materials to ensure efficient access for users.
- Supported library events by coordinating logistics and managing participant registrations.
- Conducted orientation sessions for new students on library services and resources.
- Trained fellow student assistants on best practices for customer service and resource management.
- Collaborated with staff to improve workflow processes and user experience in the library.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
Orientation Leader
University of Illinois, Springfield- New Student Orientation and Parent Relations
Springfield, IL
02.2019 - 08.2019
- Facilitated orientation sessions for new students and parents, enhancing transition experience.
- Developed engaging materials to effectively communicate university resources and programs.
- Provided individualized support to incoming students, addressing concerns and fostering connections.
- Collaborated with campus departments to streamline orientation logistics and improve efficiency.
- Organized social events to promote community building among new students and peer mentors.
- Evaluated participant feedback to refine orientation processes and enhance future sessions.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
Sales Associate/Cashier
Walmart
Olympia Fields, IL
11.2016 - 05.2018
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to meet daily sales goals and improve service delivery.
- Stocked shelves and replenished inventory, contributing to product availability and customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Desk Assistant
University of Illinois, Springfield- Career Development Center
Springfield, IL
09.2018 - 12.2018
- Assisted students in navigating career resources and services.
- Coordinated workshops and events to enhance student engagement and networking opportunities.
- Provided one-on-one counseling sessions, offering tailored career advice and job search strategies.
- Managed scheduling for career services appointments, optimizing staff availability and student access.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Medical Microbiology - Medical Lab Science
University of Illinois At Springfield
Springfield, IL07-2027
Bachelor of Science - Biology
University of Illinois At Springfield
Springfield, IL12-2023
Skills
- HIPAA compliance
- Customer service
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Specimens collection and processing
- Microscopy techniques
- Bacterial culturing
- Antimicrobial susceptibility testing
- Good laboratory practices (GLP)
- Infection control
Certification
- CCMA - Certified Clinical Medical Assistant
- Phlebotomist Technician, ASCP - [2023-2026]
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Medical Assistant
SIUC
04.2026 - Current
Phlebotomist Lab Assistant
Memorial Medical Center
07.2023 - Current
Writing Center Tutor
University of Illinois, Springfield- Learning Hub
01.2023 - 05.2023
Student Lead
University of Illinois, Springfield- UIS Brookens Library
02.2020 - 11.2022
Student Assistant
University of Illinois, Springfield- UIS Brookens Library
09.2019 - 02.2020
Orientation Leader
University of Illinois, Springfield- New Student Orientation and Parent Relations
02.2019 - 08.2019
Desk Assistant
University of Illinois, Springfield- Career Development Center
09.2018 - 12.2018
Sales Associate/Cashier
Walmart
11.2016 - 05.2018
Medical Microbiology - Medical Lab Science
University of Illinois At Springfield
Bachelor of Science - Biology
University of Illinois At Springfield