Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teria Cook

Peoria

Summary

I am currently an accommodating Customer Support Specialist at State Farm. I have documented history of exceeding customer and patron expectations, remaining calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

State Farm
01.2024 - Current
  • Provided accurate, valid, and complete information to customers.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Provided support to other departments within the organization as needed.

Early Childhood Educator

Stepping Stones Daycare
12.2022 - 12.2023
  • Provided instruction and clerical support for diverse needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Performed snack time, arts and crafts and putting children down for naps.
  • Enforced rules to teach good manners and maintain safe environment.
  • Monitored children's play activities to verify safety and wellness.
  • Supported children's emotional and social development with one-on-one attention.

Pharmacy Technician

Walgreens
04.2022 - 09.2023
  • Counting and refilling prescription pills
  • Customer Service
  • Dispensing medication
  • Printing prescription labels
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Shoe Sales Associate

Shoe Carnival
10.2021 - 03.2022
  • Customer Service
  • POS
  • Restocking
  • Teamwork
  • Cleaning
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.

Education

High School Diploma -

Limestone Community High School
Bartonville
05.2001 -

Skills

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Certification

CDA

Timeline

Customer Care Specialist

State Farm
01.2024 - Current

Early Childhood Educator

Stepping Stones Daycare
12.2022 - 12.2023

Pharmacy Technician

Walgreens
04.2022 - 09.2023

Shoe Sales Associate

Shoe Carnival
10.2021 - 03.2022

High School Diploma -

Limestone Community High School
05.2001 -

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Teria Cook