Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Teresa Sterna

Round Lake

Summary

Results-driven Residential Real Estate Broker known for productivity and efficient task completion. Possess specialized skills in market analysis, negotiation, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring smooth real estate transactions and client satisfaction.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Residential Real Estate Broker

Home Smart Connect Real Estate
Libertyville
02.2025 - Current

Residential Real Estate Broker

Berkshire Hathaway HomeServices
Northbrook
04.2000 - 12.2021
  • Responded promptly to inquiries from potential buyers or renters about available properties.
  • Reviewed documents such as inspection reports prior to closing.
  • Created detailed property listings, including photos, descriptions, and pricing information.
  • Facilitated communication between buyers, sellers, renters throughout the transaction process.
  • Negotiated purchase contracts with buyers and sellers on behalf of clients.
  • Ensured compliance with applicable laws related to real estate transactions.
  • Organized open houses, home tours, and other events for prospective buyers.
  • Developed relationships with lenders, appraisers, title companies, inspectors, contractors.
  • Assisted clients in obtaining financing from banks or other lending institutions.
  • Prepared comparative market analysis reports detailing recent sales activity in an area.
  • Monitored fulfillment of purchase contract terms.
  • Managed real estate transactions from initiation to closing.
  • Facilitated continuous real estate transactions to drive continued personal and team growth.
  • Generated business using proven tools, systems and training.
  • Appraised property values to assess income potential.
  • Maintained a database of current listings and client contacts for future reference.
  • Coordinated repairs or renovations as needed prior to listing a property for sale or rent.
  • Managed all aspects of the closing process from contract signing to title transfer.
  • Analyzed housing markets and identified potential buyers.
  • Conducted virtual tours of properties for interested buyers.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed household errands and other essential duties.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.

Regional Meetings & Events Coordinator

Allstate Insurance Co
Buffalo Grove
09.1995 - 08.2004
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Monitored crowds during events to ensure proper conduct and adherence to rules and regulations.
  • Provided directions or information about local attractions when requested by guests.
  • Directed guests to the appropriate areas of the facility and answered questions as needed.
  • Ensured that all equipment was operating properly prior to guests arriving onsite.
  • Performed light cleaning duties such as vacuuming, mopping floors, dusting surfaces.
  • Checked tickets for entry into events and verified valid identification for those over 21 years old entering alcohol-serving areas.
  • Assisted in resolving guest complaints in a timely manner.
  • Assisted in setting up tables and chairs for special events such as weddings or conferences.
  • Answered phones promptly with a professional attitude while taking accurate messages when needed.
  • Greeted guests with a warm, friendly smile and provided assistance upon request.
  • Followed health codes by sanitizing surfaces regularly throughout the day using approved materials.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.

Front Desk Concierge

Marriott
Glenview
05.1991 - 12.1991
  • Coordinated reservations for transportation services such as taxis, limousines and shuttles.

Education

GRI - Real Estate

Real Estate Institute
Chicago, IL
03-2013

Elementary School Teacher -Grades 1-7 - Geography And Practical Arts

Teachers Institute
Krakow, Poland
06-1969

Skills

  • Property management
  • Industry trend evaluation
  • Contract negotiation
  • Client relations management
  • Sales approach optimization
  • Compliance management
  • Commitment to service quality
  • Proficient in conflict management
  • Event coordination
  • Attention to detail
  • Effective interpersonal communication
  • Visitor experience enhancement
  • Problem solving
  • Engaged listening
  • Detail-oriented data management
  • Cash handling experience
  • Effective verbal communication
  • Guest accommodations
  • Availability for varied schedules
  • Team collaboration

Certification

  • Illinois Licensed Real Estate Broker
  • Accredited Home Stager
  • Graduate of Real Estate Institute
  • Certified Relocation Specialist
  • Food and Alcohol Beverage Licensed Server

Languages

Polish
Professional

References

References available upon request.

Timeline

Residential Real Estate Broker

Home Smart Connect Real Estate
02.2025 - Current

Residential Real Estate Broker

Berkshire Hathaway HomeServices
04.2000 - 12.2021

Regional Meetings & Events Coordinator

Allstate Insurance Co
09.1995 - 08.2004

Front Desk Concierge

Marriott
05.1991 - 12.1991

GRI - Real Estate

Real Estate Institute

Elementary School Teacher -Grades 1-7 - Geography And Practical Arts

Teachers Institute

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Teresa Sterna