Teresa Peterson
Chicago
Summary
Proactive professional with extensive experience in customer service and caregiving. Demonstrated ability to resolve problems effectively while enhancing client satisfaction. Committed to contributing to team success through strong interpersonal skills and a client-focused approach.
Overview
13
13
years of professional experience
Work History
Jerrys grill
Frank Lenski
Chicago
02.2015 - 09.2018
- Delivered exceptional customer service to enhance guest dining experiences.
- Managed multiple tables, ensuring timely food and drink delivery.
- Collaborated with kitchen staff to relay special requests and dietary needs.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Assisted in training new waitstaff on service standards and procedures.
- Resolved customer complaints promptly, enhancing satisfaction and encouraging repeat visits.
- Built positive relationships with regular customers, fostering loyalty through friendly conversation.
Mayfair diner
Les
Chicago
03.2007 - 01.2014
- Processed orders accurately and efficiently using POS systems to enhance service speed.
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Processed payments and managed cash register transactions smoothly.
- Fostered a welcoming atmosphere to enhance guest experience.
- Welcomed customers, answered questions, and recommended specials to boost sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Answered questions about menu items, ingredients, and pricing.
Caregiver
Brenda Mueller
Des Plaines
07.2005 - 11.2007
- Administered medications per care plans and documented client progress to ensure adherence to treatment goals.
- Provided compassionate care, fostering positive patient outlook and enhancing daily living quality.
- Monitored clients for changes in physical, emotional, mental, or behavioral conditions to inform care adjustments.
- Developed personalized activity plans to enhance engagement and mobility.
- Prepared meals according to dietary needs and assisted with feeding.
- Performed light housekeeping duties, including laundry and linen changes, to maintain cleanliness.
- Offered emotional support to clients experiencing depression or anxiety due to illness.
- Respected individual client rights while ensuring confidentiality of personal information.
Education
Some College (No Degree) - Mental Health Counseling
Wilbur Wright College
Chicago, IL03-2026
Skills
- Food safety
- Customer service
- Client needs assessment
- Client assessment
- Customer engagement
- Problem resolution
- Planning
- Teamwork
- Team collaboration
- Conflict resolution
- Active listening
- Communication skills
- Staff onboarding
- Market awareness
Affiliations
Volunteer at food bank, hike with dogs in nature, swimming, bike riding, tennis ,dance ,NA meetings
Timeline
Jerrys grill
Frank Lenski
02.2015 - 09.2018
Mayfair diner
Les
03.2007 - 01.2014
Caregiver
Brenda Mueller
07.2005 - 11.2007
Some College (No Degree) - Mental Health Counseling
Wilbur Wright College