Teresa Martinez
Gurnee
Summary
Dynamic and results-driven professional with extensive experience at Noodles & Company, excelling in employee training and customer service. Proven track record in optimizing team performance and managing inventory control, fostering a positive work environment while enhancing customer loyalty. Skilled in decision-making and relationship building, driving operational success and profitability.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Manager
Noodles & Company
01.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Managed staff hiring, training and supervision.
- Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
Assistant Manager
Culver's Restaurant
01.2014 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
General Manager
Burger King (Shelly Friedman)
11.2000 - 03.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Private Accountant - Private Accountant
Academy "Rafael Gutierrez Maza"
Oaxaca, Mex.06-1990
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
- Staff training and onboarding
- Inventory control
- Schedule management
- Inventory controls
- Hiring and recruiting
Certification
State Food Safety : Illinois Food Allergens Course.
State Food Safety: Food Manager Certification
Eco-sure 100% in Illinois state.
I was working as a General Manager at Burger King in Mundelein, Illinois. I score 100% in eco-sure.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Shift Manager
Noodles & Company
01.2019 - Current
Assistant Manager
Culver's Restaurant
01.2014 - 11.2018
General Manager
Burger King (Shelly Friedman)
11.2000 - 03.2009
Private Accountant - Private Accountant
Academy "Rafael Gutierrez Maza"
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