Teresa Lietz
Plainfield
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in fostering teamwork and adaptability while consistently meeting the evolving needs of guests and colleagues. Proficient in managing multiple tasks, addressing customer inquiries, and maintaining a clean and organized workspace to enhance operational efficiency. Reliable, results-driven individual with a positive attitude and strong communication skills, dedicated to creating memorable experiences for every customer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Anthony’s Restaurant & Pub
Joliet, IL
04.2017 - 05.2026
- Delivered exceptional customer service in fast-paced restaurant environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu offerings, service standards, and customer engagement techniques.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed multiple tables efficiently during peak hours while maintaining quality service.
Assistant Manager
Panda Express, Joliet
Joliet
04.2013 - 12.2017
- Perform facility walk throughs at beginning and ending of shifts to ensure cleanliness in all areas.
- Complete restaurant opening and closing procedures and manage deposits.
- Produce weekly reports detailing sales trends and forecasts.
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety standards.
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover at a low.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Front Desk Receptionist/Hostess
Hampton Inn Hotel
Joliet
06.2011 - 08.2013
- Serve as public relations representative for the hotel.
- Greet all guests in courteous and professional manner.
- Registered guests, issued room keys, logged requests.
- Processed guest payments for room charges etc.
- Arranged guest transportation to various venues.
- Managed room changes for hotel guests with as little disruption as possible regardless of the reason.
- Hosted and accommodated guests on weekends for breakfast.
- Monitored dining room and guest flow
- Assure highest possible level of guest satisfaction by providing friendly and courteous service.
Education
High School Diploma -
Care Training Institute
12.2014
undefined
Plainfield South High School
06.2007
Skills
- Dedicated work ethic
- Exceptional customer service
- Guest engagement
- Strong communication skills
Certification
- Food Handler/updating
- August 2017
Additional Information
Authorized to work in the US for any employer
Timeline
Server
Anthony’s Restaurant & Pub
04.2017 - 05.2026
Assistant Manager
Panda Express, Joliet
04.2013 - 12.2017
Front Desk Receptionist/Hostess
Hampton Inn Hotel
06.2011 - 08.2013
undefined
Plainfield South High School
High School Diploma -
Care Training Institute