Teresa Craft
Aurora
Summary
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager
Aurora Housing Authority
12.1993 - 05.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Secretarial Science
Waubonsee Community College
Aurora IL01-1992
GED -
Waubonsee Community College
Aurora IL12-1980
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
Certification
Certified Public Housing Manager
Certified Housing Inspector
Certified Section 8 Specialist
Certified in Police/Landlord Relations
Languages
Spanish
Timeline
Property Manager
Aurora Housing Authority
12.1993 - 05.2020
Certified Public Housing Manager
Certified Housing Inspector
Certified Section 8 Specialist
Certified in Police/Landlord Relations
Secretarial Science
Waubonsee Community College
GED -
Waubonsee Community College
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