Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tereatha Guy

Chicago

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Chicago Transit Authority, CTA
Chicago
04.2022 - 08.2025
  • Assisted customers with inquiries and provided product information.
  • Handled customer complaints and resolved issues effectively.
  • Processed orders and managed returns in a timely manner.

Department Manager

Forman Mills
Chicago
04.2020 - 04.2022
  • Supervised daily operations and managed staff schedules effectively.
  • Coordinated training programs for new employees to enhance skills.
  • Implemented inventory management systems to streamline processes.

Project Manager

MS-IL Staffing
Chicago
01.2017 - 03.2022
  • Led project planning sessions to define scope and objectives.
  • Coordinated cross-functional teams to ensure project alignment and communication.
  • Developed project timelines and managed deliverables for timely execution.

Education

Certified Esthetician - Esthetician

Tricoci University
Chicago, IL
11.2024 - 06.2025

GED
Chicago, Illinois

Some College (No Degree) - Mental Health Counseling

Harold Washington
Chicago, Illinois

Per Card - Unarmed Security

Security Training Center

Skills

  • Customer service
  • Complaint resolution
  • Order processing
  • Inventory management

Certification

Per card

Certified Esthetician

Timeline

Certified Esthetician - Esthetician

Tricoci University
11.2024 - 06.2025

Customer Service Representative

Chicago Transit Authority, CTA
04.2022 - 08.2025

Department Manager

Forman Mills
04.2020 - 04.2022

Project Manager

MS-IL Staffing
01.2017 - 03.2022

GED

Some College (No Degree) - Mental Health Counseling

Harold Washington

Per Card - Unarmed Security

Security Training Center
Tereatha Guy