Summary
Overview
Work History
Education
Skills
Timeline
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Teon Kidd

Plainfield,IL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Formerra
08.2022 - 03.2024
  • Provides customer focused service to assigned accounts
  • Process and manage incoming customer orders from order entry to delivery and invoicing
  • Understands and communicate the value of our products and services
  • Understands customers’ products, services, business operations and needs
  • Communicates effectively over the phone and electronically
  • Uses a variety of systems to enter and complete transactions
  • Accomplishes work within set timeframes
  • Key inside contact for specific customer/seller base
  • Process incoming orders, confirming pricing and availability of product
  • Advise customers of order status
  • Provide relevant customer information to other departments: forecasts, personnel changes, address changes, etc
  • Timely and accurate administration of sales orders, customer complaints, material returns and credits
  • Answer price and availability questions
  • Respond to customer literature requests for SDS, Certifications, etc
  • Process new customer/update requests and follow all applicable ISO procedures
  • Participate in customer calls and visits with sellers
  • Proactive communication with product supply reps and shipping department of any order changes customer initiates
  • Work with seller and PSRs to reduce aged inventory
  • 7:30AM – 4:30PM (40 HRS PER WK)
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

District Transportation Planner

Univar Solutions
08.2019 - 07.2022
  • Responsible for routing and scheduling of all outbound freight in the district including, but not limited to IBTs, CIBTs, customer deliveries, Chem Care, empty pick-ups, bulk and mini-bulk, packaged freight
  • Responsible for planning transportation movements in the district branches including but not limited to (outbound packaged orders, inbound bulk movements, direct Bulk orders, shuttles, IBTs, empty container pick-ups, etc…)
  • Properly manage the district transportation function through the TMS daily
  • Responsible for the daily safe, efficient, legal and economical operation of all transportation activities leveraging a TMS tool to optimize order bundling and route optimization
  • Support sales efforts consistent with corporate and regulatory compliance, health, safety and environmental affairs
  • Provide input to management regarding transportation operating efficiency leveraging the TMS, in coordination with district and branch management, to improve cost or service
  • Work with local branches daily for capacity planning and special requirements
  • Responsible for maximizing Univar USA private fleet utilization
  • Participates in logistics planning process
  • Maintain customer specific data in TMS
  • Responsible for meeting customer delivery requirements in a cost effective manner
  • Schedule deliveries with Company equipment and set-up common carrier pick-ups
  • Work with Transportation Coordinators / Purchasing on local vendor pick-ups
  • Reconciling DCI freight expense variances
  • Work with Carriers to resolve CASE quality non-conformance investigations related
  • Participate in efforts to improve TMS system
  • Assist where necessary the development of solutions to daily customer service opportunities
  • Coordinates with a variety of customers, both internal and external
  • Must develop sound understanding of priorities and follow through with minimum supervision
  • 7AM-4PM (40 HRS PER WK)
  • Examined carrier costs and services to recommend alternatives and improvements.
  • Created monthly and quarterly benchmark analytics, illustrating costs for management team.

Supply Planner

Univar Solutions
11.2017 - 07.2018
  • Maintaining inventory and developing the supply plan to reduce out of stocks across the central region
  • Proactively utilize MRP’s and other tools to review inventory projections & supply-demand systems to prevent potential shortages or excessive inventory and demurrage
  • Implement and maintain inventory and material management strategies by regular review and optimization of inventory parameters and levels Set up inventory targets and monitor actual inventory levels
  • Ability to assess purchasing options, calculate total into stock costs and analyzing cost
  • Optimizing loads via combining various products onto a single order, pre-ordering as needed to reduce costs
  • Conduct root-cause analysis for supply chain issues/variances and define corrective action plans to avoid reoccurrence
  • Review out of stock situations or shortage of supply issues and recommend mitigations
  • Responsible for overall master data maintenance in systems associated with supply planning such as lead times, transportation modes, sourcing information, safety stocks
  • Identify and manage potential inventory obsolescence to minimize aged inventory and eventual write-offs
  • Review and update inputs monthly to calculate safety stocks and inventory targets
  • Track and reconcile weekly/monthly metrics versus established targets
  • Converting purchase requisitions into purchase orders
  • 7AM-4PM (40 HRS PER WK)
  • Optimized inventory levels by implementing efficient supply planning strategies.
  • Collaborated with cross-functional teams to develop demand forecasts, ensuring adequate stock levels to meet customer needs.

Customer Service Representative

Univar Solutions
11.2014 - 11.2017
  • Enters live orders online in real time via electronic, paper and manual orders online
  • Recommends increases in size of order by using sales history information
  • Verifies customer orders and delivery expectations
  • Quotes prices according to uniform pricing strategy and current market pricing
  • Enters direct vendor to customer orders
  • Track order exceptions and maintains as needed
  • Tracking assigned customers inventory for ordering and consignment billing
  • Develop solutions to customer needs/opportunities
  • Evaluates needs/opportunities and matches them with Univar USA’s products/services
  • Establishes communication with designated Operations, Sales, Sales support and MPU contacts to ensure timely responses to fulfillment issues
  • Responsive to customer needs (return messages, timely follow-through)
  • Maintains up-to-date information on customers (contacts, products, requirements, etc.)
  • Satisfies customer requests for product, pricing, order information, and samples
  • Actively maintains & services selected customers
  • With input of Management, participates in joint sales calls with sales representative as needed
  • Resolves problems/non-conformances quickly
  • 6:30AM – 3:15PM (40 HRS PER WK)

Customer Contract Coordinator

Reed Business Information
03.2008 - 04.2011

Account Service Representative

BP / Commercial business Unit
11.2000 - 04.2003

Education

Some College (No Degree) - Excel and Access

DCG Technologies Center
Naperville, IL

Some College (No Degree) - Business and Accounting

Harold Washington College
Chicago, IL

Skills

  • Superior customer service experience with a professional, friendly and positive demeanor
  • Excellent clerical, administrative and office skills with analytical and decision-making ability
  • Strong work ethic, follow-through ability, handling multiple tasks
  • Ability to resolve complex problems with resolutions best fit for customer’s need
  • Committed to achieve customer goal and corporate objectives
  • Highly detailed oriented and excellent organizational skills
  • Work effectively under pressure and meet established standards
  • Operate effectively on a cross-functional team and independently
  • Proficient in Microsoft Word, Excel, Data entry, Expense reports, Purchasing, Payroll, Logistics, Inventory, 10-Key, billing, credit & debit memo, AS400, SAP, TMS, Oracle, EDI, Navision, UVX- Passport, JDA and Salesforce

Timeline

Customer Service Representative

Formerra
08.2022 - 03.2024

District Transportation Planner

Univar Solutions
08.2019 - 07.2022

Supply Planner

Univar Solutions
11.2017 - 07.2018

Customer Service Representative

Univar Solutions
11.2014 - 11.2017

Customer Contract Coordinator

Reed Business Information
03.2008 - 04.2011

Account Service Representative

BP / Commercial business Unit
11.2000 - 04.2003

Some College (No Degree) - Excel and Access

DCG Technologies Center

Some College (No Degree) - Business and Accounting

Harold Washington College

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Teon Kidd