Tennelle Tyson

I took pride in providing exemplary customer service by addressing customer needs and creating positive experiences to the best of my abilities. Some of my responsibilities included:

Resolving complex issues professionally, leading to improved customer satisfaction and loyalty.

Collaborated with management to enhance customer service policies and achieve satisfaction if a concern was presented.

Managed accurate and ensured handling processes of financial transactions in compliance with company policy and procedure, also 2nd party vendors policy and procedures guidelines.

Executed financial transaction processing efficiently to maintain operational flow and ensuring balance of cash drawer. Transactions included handling large cash amounts, money orders, check cashing, credit and debit card loading.

Knowledgeable and able to perform in various positions of operations in more then one departments to meet the needs of customers.

I took satisfaction in providing exemplary customer service be addressing needs and creating a positive environment to the best of my ability. Some of my responsibilities included:

Self-checkout Cashier where I was able to be left alone do another Team member could go help another area of need. Operated on Cashier lanes also remained flexible in any position.

Resolved customer issues quickly and effectively improving satisfaction and developing rapport.

Executed all cash, check, credit and debit card transactions efficiently to minimize discrepancy or potential loss.

Knowledgeable in all front end positions of operations and able to assist wherever needed.

As a Childcare Director I took pride in having my centers being among some of the best in the region, I did th

Implemented child safety policies to create a secure and nurturing environment for all children in our care.

Ensured that the facility was in local health department and DCFS/State compliance at all times and correct it immediately if it was not.

Managed monthly budget and yearly DOI oversight to maintain financial accountability and optimize resource allocation.

Facilitated open door parent communication to foster strong relationships and share child development goals.

Supervised the implemented classroom curriculum standards were performed esch week.

Supervised and managed a team of Childcare staff to provide high standards of care and be in adherence to all policies implemented.

Monthly staff meetings were held for training topics and to celebrate team achievement for that month.

Formulated innovative marketing strategies to retain current families as well as to invite new ones to sign with us.