Tenika Phillips
Chicago
Summary
.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hyatt Hotels Corp
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Hotel Front Desk Clerk
Doubletree By Hilton Hotel
07.2022 - 04.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Bank Teller
Bank of America
06.2019 - 06.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Banking Customer Service Representative
Chase Bank
01.2017 - 06.2019
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
Education
High School Diploma -
Hyde Park Academy
Chicago, IL05-2000
Skills
- Customer service
- Time management
- Cash handling
- Data entry
- Administrative skills
- Hospitality services
- Guest relations
Timeline
Front Desk Receptionist
Hyatt Hotels Corp
03.2024 - Current
Hotel Front Desk Clerk
Doubletree By Hilton Hotel
07.2022 - 04.2024
Bank Teller
Bank of America
06.2019 - 06.2022
Banking Customer Service Representative
Chase Bank
01.2017 - 06.2019
High School Diploma -
Hyde Park Academy
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