Tempes Halley

• Increased passenger satisfaction ratings by 35% through personalized service, resulting in 28 documented positive feedback submissions and 12 repeat customer requests over a 6-month period.
• Collaborated with dispatchers to optimize route planning and adhere to scheduled pick-ups and drop-offs.
• Participated in ongoing professional development training sessions related to industry regulations or new technologies.
• Provided exceptional customer service to passengers, addressing concerns and answering questions professionally.
• Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
• Decreased vehicle downtime by 27% through proactive maintenance, identifying and addressing 50+ potential issues before they caused service interruptions.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

• Improved passenger satisfaction by consistently providing friendly, timely, and efficient transportation services.
• Reduced average delay time by 24% by implementing proactive communication protocols and utilizing alternative routes, resolving 90% of potential service disruptions before they impacted scheduled arrivals.
• Hired new drivers, maintained performance and managed customer service.
• Assisted elderly and disabled passengers entering and exiting shuttle.
• Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

• Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
• Followed safety protocols while handling hazardous materials.
• Improved on-time delivery performance by 18% by implementing streamlined coordination procedures with the logistics team, successfully fulfilling 97% of deliveries within specified timeframes compared to company average of 85%.
• Provided support during busy periods, working efficiently under pressure to maintain high standards of service delivery.

• Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
• Addressed visitor inquiries promptly while maintaining strict security measures, contributing to positive feedback from both visitors and management.
• Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
• Streamlined visitor check-in process, reducing wait times and improving overall satisfaction.
• Prepared and submitted detailed security incident reports with 100% compliance to company standards, enabling more effective pattern recognition and prevention strategies.
• Resolved security situations both independently and as part of a team, preventing potential property damage and maintaining a strong safety record within the facility.

• Demonstrated exceptional adaptability by successfully managing security operations across 5 diverse campus locations as Flex Security Officer, achieving 100% shift coverage while maintaining location-specific security protocols.
• Earned promotion to Front Desk Receptionist within 6 months by delivering superior service, efficiently managing 75+ daily visitor interactions with 97% satisfaction rating while maintaining strict security screening compliance.
• Advanced to Head of Safety and Security at Carter G. Woodson Charter School within 1 year, orchestrating comprehensive security improvements that reduced incident reports by 35% and decreased emergency response time by 40%.
• Underwent rigorous training in life and property protection, consistently applying these skills in daily operations.
• Recognized for ability to adapt to diverse roles and environments within the university security systems.

Mentored and supervised youth between the ages of 16- 22 years old on job training and life skill preparation. By conducting weekly one-on-one assessments to closely observe each youth assigned, I was able to adhere to each youth's needs promptly and effectively from beginning to end of each cohort.

• Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
• Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
• Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
• Built lasting relationships with youth and parents or guardians.
• Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
• Counseled students regarding educational issues such as truancy, study habits and career planning.
• Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.

• Utilized advanced call center technology to increase interview completion rates by 32%, while maintaining a 95% data accuracy score and reducing average interview time from 45 to 32 minutes.
• Developed personalized interview approaches that improved respondent engagement by 40%, resulting in a 28% increase in full-completion rates and reducing mid-interview abandonment by 35%.
• Assisted in refining questionnaires for clarity and effectiveness, ensuring optimal data collection outcomes.
• Adapted quickly to various research topics, enabling seamless transitions between projects and industries.
• Gathered data and insights from participants during telephone interviews.