Teliyah Martin
Evergreen Park
Summary
Reliable and driven professional with 5+ years of customer service experience and leadership background in fast-paced environments. Passionate about luxury retail or automotive and eager to contribute to the Mercedes-Benz team by delivering exceptional service, clear communication, and a premium client experience.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
Joliet
08.2023 - 01.2024
- Picked and packed customer orders with speed and accuracy.
- Maintained safety and productivity standards in a high-volume environment.
- Ensured safety protocols were followed at all times while operating machinery.
Crew Member to Shift Manager
McDonald’s
Chicago
08.2020 - 08.2023
- Promoted to shift manager within 11 months for excellent performance and leadership.
- Supervised team of 6+ employees and ensured high quality customer service.
- Resolved customer complaints professionally while maintaining brand standards.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Retail Sales Associate
Goodwill
Chicago
03.2021 - 09.2021
- Assisted customer with purchases, product questions, and returns.
- Maintained clean and organized store displays.
- Processed transactions using POS System with accuracy.
Payroll Clerk Intern
One Summer Chicago (CTA)
Chicago
08.2017 - 10.2017
- Assisted in the development and implementation of payroll policies and procedures.
- Maintained accurate data entry and filling systems in a confidential office setting.
- Communicated with staff to clarify payroll questions and concerns.
Education
High School Diploma -
Simeon Career Academy
Chicago, IL06-2021
Skills
- Customer service excellence
- Verbal and written communication
- Professionalism
- Problem solving
- Time management
- Team collaboration
- Appointment scheduling
- POS & cash handling
- Sales support & upselling
- Data entry & record keeping
Affiliations
- Recreational leader (afterschool matters)
- Supervised after-school activities and ensured student safety.
- Assisted with event planning and group coordination
Timeline
Warehouse Worker
Amazon
08.2023 - 01.2024
Retail Sales Associate
Goodwill
03.2021 - 09.2021
Crew Member to Shift Manager
McDonald’s
08.2020 - 08.2023
Payroll Clerk Intern
One Summer Chicago (CTA)
08.2017 - 10.2017
High School Diploma -
Simeon Career Academy